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About the Role
As our Sales Manager, you’ll be at the front line of our mission, playing a key role in generating business, building partnerships, and turning leads into long-term relationships. You will champion everything that makes 25hours different, ensuring we are top-of-mind for clients, agencies, and collaborators.
Responsibilities
- Lead proactive sales activity across the hotel, creating demand for rooms, groups, meetings, events and F&B
- Own agreed market segments either in full or through an established account list
- Proactively develop business across designated segments including corporate negotiated, MICE, entertainment, wholesale, leisure, luxury consortia and strategic agency relationships
- Develop and maintain strategic account plans covering production, opportunity, key contacts, activity, next steps and total account value
- Prospect and acquire new accounts, including competitor accounts, high-value SMEs, dormant accounts and new market opportunities
- Lead key RFP/RFI, preferred partner and consortia opportunities in conjunction with the Commercial Director and Revenue team
- Build relationships with travel managers, tour managers, promoters, producers, PCOs, TMCs, wholesalers, luxury advisors and other decision makers relevant to the hotel
- Generate proactive MICE, group and entertainment opportunities that combine accommodation, event space and F&B where relevant
- Plan and execute client appointments, sales calls, famils, site inspections, agency visits, trade events, networking and client entertaining
- Work closely with Revenue teams to ensure account pricing, offers and need-period activity are commercially appropriate and support total hotel performance
- Sell the whole hotel and maximise total customer value across rooms, F&B, meetings, events and ancillary spend
- Maintain accurate account, activity and opportunity records within the hotel’s sales systems and ensure relevant account information is current
- Provide a weekly sales activity report covering client engagement, prospecting, sales calls, account plan progress, new opportunities, account production, key follow-up actions and upcoming activity
Requirements
- Proven hotel, hospitality, travel or lifestyle sales experience with strong proactive business development capability
- Commercially curious and comfortable selling across multiple segments
- Strong network-building and relationship-management skills with the confidence to represent a lifestyle hotel in market
- Understanding of MICE, entertainment, leisure, wholesale, luxury and agency distribution is highly regarded
- Strong negotiation, presentation and account-planning skills
- Able to connect rooms, F&B, events and partnerships into a total hotel sales proposition
- Highly organised, self-directed and accountable for measurable market activity and production
- Confident working with sales, revenue, reservations, marketing, F&B and operations teams
- Experience with Opera, Delphi or comparable hotel sales systems is advantageous
Location
- Sydney
Work Type
- Permanent
- Full-Time
Benefits
- Stay for free for a maximum of 10 nights per year
- Generous discounts at bars and restaurants
- Hotel room booking discounts worldwide
- Access to Accor's ALL Heartists program
- Exclusive discounts, offers, and experiences at Accor hotels and partner locations
About the Company
- 25hours Hotel The Olympia is located in the vibrant Sydney suburb of Paddington, housed within the iconic West Olympia Theatre.
- The hotel features 109 rooms and a collection of distinctive dining venues, including The Palomar restaurant, Jacob the Angel café, and Monica, the rooftop bar.
- Since opening, 25hours Hotel The Olympia has become a dynamic addition to Sydney's hospitality scene, bringing together a vibrant and diverse team to create memorable guest experiences.
- 25hours is an innovative, fast-growing, international group committed to building new hotels and a global brand.
- Part of the Ennismore collective.