Food and Beverage Supervisor - Club Lounge - Sheraton Grand London Park Lane
Marriott · GB
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About the Role
The Club Lounge at the Sheraton Grand London Park Lane offers an exclusive retreat for guests seeking elevated comfort and personalized service. This role is key in creating memorable experiences that reflect the Sheraton brand's commitment to hospitality, working within a high-performing team dedicated to excellence.
Responsibilities
- Lead the day-to-day operation of the Club Lounge, ensuring a seamless and exceptional guest experience.
- Supervise, coach and support the Club Lounge team to consistently deliver high standards of service.
- Oversee food and beverage service, ensuring offerings are well presented, fully replenished and delivered in line with brand standards.
- Maintain the highest standards of cleanliness, presentation and organisation throughout the lounge.
- Handle guest feedback and resolve any concerns promptly and professionally.
- Ensure compliance with company policies, health and safety requirements, and operational procedures.
- Work closely with the wider Food & Beverage and Front Office teams to achieve guest satisfaction and operational goals.
- Support other outlets and events across the Sheraton Grand London Park Lane to broaden experience and develop new skills.
Requirements
- A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
- Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
- Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
- Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.
- One to two years of experience in a luxury hospitality, fine dining, F&B, or high-end guest service environment is highly desirable.
Location
- London
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- National and internal promotion opportunities
- World class training and development programmes
- Discounted room nights
- Discounted food and beverage
- Complimentary laundry
- Free meals on duty
- Access to fabulous and flexible benefits
- Eligible for Service Charge
About the Company
- Part of Marriott International, the largest hospitality brand in the world.
- Sheraton has been a place to gather and connect since 1937.
- Sheraton associates create a sense of belonging in more than 400 communities around the world.
- Join us on our mission to be ‘The World’s Gathering Place’.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.