Manager or Senior Manager for ERP Implementation Operational Support
Cinter Career · NY, US
7 days agoImpress employers and recruiters.
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About the Role
Lead team members in analyzing software requirements and designing, modifying, implementing, and maintaining application systems that meet user and business needs. Lead ERP system implementation and operational support initiatives. Manage projects across the software development life cycle (SDLC), including planning, requirements analysis, implementation, maintenance, and troubleshooting. Coordinate with and manage non-Japanese vendors to ensure timely, high-quality project delivery. Apply ITIL principles to support stable and effective application operations. Support customers, report project status and issues to upper management, and collaborate with teams in the United States and Japan. Provide leadership, guidance, and problem-solving support to team and project members.
Responsibilities
- Lead team members in analyzing software requirements and designing, modifying, implementing, and maintaining application systems that meet user and business needs.
- Lead ERP system implementation and operational support initiatives.
- Manage projects across the software development life cycle (SDLC), including planning, requirements analysis, implementation, maintenance, and troubleshooting.
- Coordinate with and manage non-Japanese vendors to ensure timely, high-quality project delivery.
- Apply ITIL principles to support stable and effective application operations.
- Support customers, report project status and issues to upper management, and collaborate with teams in the United States and Japan.
- Provide leadership, guidance, and problem-solving support to team and project members.
Requirements
- Strong project management experience.
- Experience managing non-Japanese vendors.
- Solid understanding of the software development life cycle (SDLC).
- Solid understanding of ITIL principles and practices.
- Strong analytical skills in requirements analysis, application maintenance, and troubleshooting.
- Strong leadership, communication, critical-thinking, problem-solving, and negotiation skills.
- The ability to collaborate effectively while also working independently when needed.
- Bachelor's degree in Computer Science or a related field.
- At least 10 years of experience implementing or supporting ERP applications.
- Strong English communication skills for customer support, management reporting, and team collaboration.
- Professional proficiency in Japanese for communication with the team in Japan.
- Experience with SAP or a similar ERP system is preferred.
- SAP Certified Application Associate or another relevant ERP certification is preferred.
Skills
- Project management
- Vendor management
- Software development life cycle (SDLC)
- ITIL principles
- Analytical skills
- Requirements analysis
- Application maintenance
- Troubleshooting
- Leadership
- Communication
- Critical-thinking
- Problem-solving
- Negotiation
- Collaboration
- Independent work
- English
- Japanese
- SAP
- ERP
Location
- New York, NY
Work Type
- Hybrid
- Full-Time
Experience Level
- Manager / Senior Manager
- 10+ years
Education Level
- Bachelor's degree in Computer Science or a related field
Salary/Compensations
- 100-150K/ per year (DOE)
Benefits
- Comprehensive benefits package including medical, dental, vision insurance, paid time off, 401(k), and other company-sponsored benefits
About the Company
- Japanese IT Solutions Company