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About the Role
This role involves designing, implementing, and maintaining IP network infrastructure, configuring and supporting various hardware and software, and providing both remote and onsite technical support. The position requires managing technical projects, conducting security assessments, and responding to infrastructure incidents. Collaboration with sales teams and mentoring junior engineers are also key aspects of this role.
Responsibilities
- Design, implement, and maintain IP network infrastructure including firewalls, routers, and switches
- Configure and support servers, PCs, networks, and telephony hardware/software for customers
- Perform onsite installation and troubleshooting at client offices and data centers (NY/NJ/CT); occasional business travel required
- Provide remote and onsite technical support for network and infrastructure environments
- Manage pre-sales and post-sales technical projects, coordinating with vendors and subcontractors
- Conduct security assessments and implement tailored network/security solutions
- Build, operate, and enhance security technologies such as endpoint protection and network security platforms
- Respond to infrastructure incidents and participate in emergency support when needed
- Maintain installation records, project documentation, and troubleshooting logs
- Report project and issue status to project leaders
- Support proposal and quotation preparation
- Research products and market trends
- Support existing customer accounts and ensure high service quality
- Collaborate closely with sales teams on solution delivery
- Mentor junior engineers as needed
Requirements
- Strong hands-on experience in enterprise network environments
- Solid IP networking fundamentals
- Client-facing communication skills in Japanese and English
- Flexibility to respond to infrastructure incidents outside business hours
- Ability to manage multiple projects and priorities simultaneously
- Adaptability to evolving technologies
Skills
- Cisco
- Fortinet
- Palo Alto
- Unix/Linux server operation
- Windows server operation
- LAN / WAN technologies
- Virtualization platforms
- Storage platforms
- Endpoint protection
- Vulnerability assessment
- Microsoft environments
- Citrix environments
- VMware environments
Location
- New York, NY
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-Senior level
- 4–6+ years of practical experience in network engineering
Education Level
- CCNA / CCNP preferred
Salary/Compensations
- $70,000 – $100,000 (DOE)
Benefits
- Standard benefits package
About the Company
- Japanese IT Company