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About the Role
We are seeking a driven Sales Executive who excels at building relationships, uncovering opportunities, and driving new business. This role is crucial in making 25hours Hotel The Olympia a highly sought-after destination by managing the reactive sales process for various group types and events.
Responsibilities
- Own the reactive sales process for accommodation groups, meetings, events, and private functions.
- Act as the primary sales contact for reactive MICE, corporate groups, leisure groups, and social events.
- Convert inbound demand quickly and commercially, ensuring clear response times and follow-up.
- Develop tailored proposals that showcase the full 25hours experience.
- Drive upselling and revenue attachment across accommodation, F&B, room upgrades, and other hotel products.
- Own social event conversion with package options and upsell opportunities.
- Manage tentative business, option dates, contracts, deposits, and sales milestones.
- Maintain accurate information in Delphi and other relevant systems.
- Collaborate with Revenue and Reservations on group rates, availability, and accommodation requirements.
- Support proactive leads that become reactive opportunities and assist with strategic opportunities.
- Hand confirmed business to the Sales & Event Planning Manager with complete commercial information.
- Support client site inspections, famils, showcases, and hotel sales events.
Requirements
- Experience in hotel, venue, events, groups, or hospitality sales with a strong customer and conversion focus.
- Ability to handle a high volume of inquiries while maintaining personalized service and commercial discipline.
- Strong written proposal, negotiation, follow-up, and relationship-management skills.
- Understanding of different group types (dining, meetings, events, accommodation) and ability to route inquiries appropriately.
- Commercially minded with an ability to upsell and connect rooms, F&B, and experiences.
- Highly organized and comfortable managing multiple option dates, contracts, and deadlines.
- Comfortable working across Sales, Revenue, Reservations, F&B, and Operations departments.
- Experience with Delphi, Opera, or comparable hotel/event systems is advantageous.
Skills
- Sales
- Relationship Management
- Negotiation
- Upselling
- Customer Service
- Event Planning
- Hospitality Sales
- Revenue Management
- Communication
Location
- Sydney, Australia
Work Type
- Permanent
- Full-Time
Benefits
- Stay for free at 25hours hotels (up to 10 nights per year).
- Discounts at Ennismore bars and restaurants, and hotel rooms worldwide.
- Access to Accor's ALL Heartists program with exclusive discounts and offers.
- Competitive package.
- Opportunity for development.
About the Company
- 25hours Hotel The Olympia is located in Paddington, Sydney, within the iconic West Olympia Theatre.
- The hotel features 109 rooms and distinctive dining venues including The Palomar restaurant, Jacob the Angel café, and Monica, the rooftop bar.
- It is a dynamic addition to Sydney's hospitality scene, bringing together a vibrant and diverse team.
- 25hours is an innovative, fast-growing, international group committed to building a global brand.