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About the Role

This position performs professional-level work involving research and analysis of administrative and operational support duties in project management, quality management, performance measurement, change management, and business process improvement. It provides support to senior process consultants, auditors, and team leaders.

Responsibilities

Assists in planning, executing, and closing projects in various operational and/or administrative situations.
Develops and maintains databases to support data analysis and research findings for business projects.
Assists in preparing recommendations for implementing new or revised policies, procedures, and/or process changes/improvements.
Writes reports summarizing findings, data collection techniques, and implementation options.
Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
Communicates project/process status.
Conducts research, analyzes trends, determines data accuracy and relevancy, and uses sound judgment to evaluate alternatives.
Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
Maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain cooperation and support.
Manages the Request for Council Action (RCA) Program and the Administrative Remedies Program to ensure accurate, compliant, and timely procurement actions.
Oversees high-volume RCA coordination and directs administrative remedy case management.
Drives improvements to workflows, systems, templates, and data integrity.
Conducts professional research, project management, process analysis, and documentation.
Maintains multisystem records.
Prepares reports and recommendations.
Coordinates communication across departments.
Supports consistent program standards and provides guidance, coaching, and work direction to staff.
Maintains strong working relationships with executives, legal counsel, the Austin City Manager’s Office, and other stakeholders.

Requirements

Must possess required knowledge, skills, abilities, and experience to perform essential job functions.
Experience with governing boards and open meetings requirements.
Experience with document workflows and related software such as SharePoint and Legistar.
Strong written and interpersonal skills with the ability to communicate time-sensitive information effectively with different levels of an organization.
Experience gathering, analyzing, and utilizing data to support program process improvements and program reporting.
Ability to travel to more than one work location.
Must be able to travel when necessary to multiple locations as part of regular job duties.
A detailed, complete COA employment application is required.
A cover letter is required.
A résumé is also required.
Work experience listed on the application must include a month, year, and a verifiable Supervisor or Human Resources phone number.
Incomplete applications will not be considered.
Use of AI is strictly prohibited to respond to the application and during the interview process.
All application steps, including attachments and submission, must be fully completed before the posting close date.
May require a skills assessment.
Verification of education will be required.
Will require a pre-employment Criminal Background Investigation (CBI).
May contact current and former employers.
Must provide a copy of DD-214 if identified as a top military candidate or a veteran.

Skills

Business strategies, objectives, planning, development, and management processes.
Process improvement.
Research methodologies.
Cost/benefit analysis.
Statistics.
Financial modeling.
Applicable City of Austin, state, and federal statutes, ordinances, and codes.
Performance measures.
Quality improvement programs.
Project management methods.
Oral and written communication using a variety of formats including print, electronic, presentations, and telephonic.
Using computers and related software applications.
Data analysis.
Problem solving.
Quickly recognize and analyze irregular data and situations.
Work independently and with teams.
Gathering, analyzing, and utilizing data to support program process improvements and program reporting.
Strong written and interpersonal skills.
Ability to communicate time-sensitive information effectively with different levels of an organization.

Location

Town Lake Center, 721 Barton Springs Rd. Austin, TX 78704

Work Type

Full-time
Telework opportunities may be available after an initial training period.
Staff eligible to telework must be in the office for at least 40% of their scheduled work week.

Experience Level

One (1) year experience related to the job.
Experience may be substituted for education up to a maximum of four (4) years.

Education Level

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job.

Salary/Compensations

$62,280.00 – $77,850.00

Benefits

Generous leave.
Work-life balance programs.
Extensive benefits.
City of Austin Employees' Retirement System.
Access to public transit.
Bike-friendly infrastructure.
Wellness programs.
On-site fitness centers.
Mental health support.
Professional development and leadership opportunities.

About the Company

Our department provides a variety of financial services and programs.
Austin Financial Services (AFS) serves residents, vendors, and City departments.
Our mission is to serve as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city.
Our staff supports a wide variety of financial processes, including preparing the annual budget and annual fiscal report, procurement processes, franchise agreements, real estate transactions, and overseeing the City’s investment portfolio and debt management.
As an internal support function within the larger City organization, AFS is proud to serve and act as a leader in financial management to its partner departments.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
The City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.