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About the Role
The Senior Travel Consultant will be responsible for managing existing Abercrombie & Kent clients and expanding the client base. This role involves creating memorable journeys, overseeing the client from initial contact through itinerary building, confirming travel arrangements, post-travel follow-up, and encouraging future bookings.
Responsibilities
- Proactively follow up with brochure enquiries to convert interest into active leads.
- Develop strong knowledge of regional products, offers, and promotions.
- Collaborate with your Regional Sales Manager in daily catch-ups to review workload, pipeline, and priorities.
- Use effective questioning to understand client needs and create bespoke itineraries.
- Deliver proposals and quotes within 24 hours where possible.
- Maintain ongoing client relationships through consistent updates, pre- and post-travel calls, and encouraging feedback.
- Handle any post-travel issues with professionalism, aiming to exceed expectations and secure repeat business.
- Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.
- Work towards individual and team sales targets, focusing on revenue growth and margin protection.
- Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.
- Support colleagues during absences to ensure a seamless client experience.
- Participate in skills development, share expertise during training, and contribute ideas for process improvement.
- Represent A&K at client events and trade shows, acting as a brand ambassador.
Requirements
- Passionate about travel, with 2 years’ experience in travel sales
- Strong understanding of the luxury travel industry and client expectations
- Sales-driven and motivated by targets and results
- Exceptional attention to detail and commitment to quality
- A positive, collaborative team player with a can-do attitude
- Enthusiastic, personable, and keen to grow within the travel industry
Skills
- Travel sales
- Luxury travel industry knowledge
- Sales techniques
- Client relationship management
- Itinerary planning
- Communication
Location
- London
Work Type
- Full-time
Experience Level
- 2 years experience in travel sales
Salary/Compensations
- Competitive salary plus commission
Benefits
- Company pension plan with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – contribution of up to £35 a month
- Life Assurance (2x base salary)
- Enhanced Paid Parental Leave
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
About the Company
- One of the world’s leading luxury travel brands with 60 years of experience.
- Offers adventurous, luxury holidays with a global network of 55 offices.
- Focuses on creating one-of-a-kind journeys that exceed client expectations.
- Provides opportunities to open doors to private palaces, book Michelin-starred meals, and arrange out-of-hours museum tours.
- Has a supportive environment fostered by passionate and knowledgeable people.
- Offers ongoing training and career progression opportunities globally.
- Abercrombie & Kent Philanthropy (AKP) has supported local communities for 40 years.
- Recognised by Which? for looking after clients during the pandemic.
Equal Opportunity
- Abercrombie & Kent is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.