Support Engineer at Qualcomm | CA, US | Rezi

Support Engineer at Qualcomm

Support Engineer

Qualcomm · CA, US

6 days ago

Support Engineer

Qualcomm · CA, US

6 days ago
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About the Role

Qualcomm's Validation Team, part of the central SoC digital hardware organization, ensures the overall quality of SoC silicon. This role involves supporting lab-based post-silicon testing, characterization, and regression activities, requiring daily cross-functional collaboration and strong communication skills.

Responsibilities

  • Work with project managers to identify equipment needs and follow up on orders and estimated delivery timelines.
  • Partner with engineers and the SoC bring-up team to assess existing inventory, place new orders, and track order status through completion.
  • Maintain inventory of parts, tools, and related lab equipment.
  • Support lab service requests from engineering teams with minimal guidance.
  • Handle silicon in the lab and support regression testing activities.
  • Set up and troubleshoot post-silicon hardware development platforms, including development boards, form-factor devices, connectivity and power equipment, and thermal units or chambers.
  • Run regression tests and debug experiments with limited guidance from engineers.
  • Debug system failures by running post-silicon tests to isolate issues, then review results and next steps with engineers.
  • Independently manage validation runs and communicate results clearly.
  • Reconfigure hardware setups as needed and triage user-reported setup issues.
  • Serve as the project point of contact for planning, bring-up, and post-bring-up activities supporting high-volume validation commitments.
  • Run tests on automated test handlers and related systems.
  • Manage one or more handlers for targeted operational use cases.
  • Assist with troubleshooting faulty electrical and mechanical systems related to handlers and their inputs.
  • Prepare new robotic pick-and-place handlers for use by test and debug engineers.
  • Install changeover kits for different projects, including thermal equipment and handlers.
  • Support IT and lab maintenance activities.
  • Make efficiency improvements to test procedures.
  • Maintain a clean, safe, and organized lab environment.

Requirements

  • Open to working overtime/beyond core shift hours and weekends when required to support project needs.
  • Occasional short-distance driving around campus may be required, up to 5 hours per week.
  • May need to use a personal vehicle to transport hardware short distances between campus buildings.
  • Ability to lift and handle lab hardware up to 20 lbs. as needed.
  • Worked with Windows PCs, basic networking protocols, and networking hardware, including IP power switches.
  • Proficient with Microsoft Office, including Word, Excel, and PowerPoint.
  • Experience supporting lab equipment, including racks, thermal units, oscilloscopes, test platforms, and related electrical or operational systems.

Skills

  • Automation skills

Experience Level

  • 2+ years of relevant experience
  • 2+ years of Support Engineering or related work experience
  • 3+ years of Support Engineering or related work experience
  • 4+ years of Support Engineering or related work experience

Education Level

  • High school diploma required
  • Technical certification or associate degree in computer hardware, software, or a mechanical field preferred
  • Bachelor's degree
  • Associate's degree
  • High School Diploma or equivalent
  • Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Salary/Compensations

  • $41.70 - $62.50

Benefits

  • Competitive annual discretionary bonus program
  • Opportunity for annual RSU grants
  • Highly competitive benefits package designed to support your success at work, at home, and at play.

About the Company

  • Qualcomm provides hardware, software, and related services to nearly every mobile device maker and operator in the global wireless marketplace.
  • Our chipsets power a wide range of products, including smartphones, tablets, e-readers, and other connected devices.
  • The Digital Design team plays a central role in enabling these products.

Equal Opportunity

  • Qualcomm is an equal opportunity employer.
  • If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process.
  • Qualcomm is also committed to making our workplace accessible for individuals with disabilities.
  • Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
  • Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.