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About the Role
Join Zip’s Product Design team and help shape customer experiences that make paying with Zip simple, intuitive and human. As a Senior Product Designer, you’ll take ownership of complex design challenges from discovery through to delivery, working as an individual contributor alongside Product, Engineering and Design leaders. You’ll combine customer insight with exceptional design craft to turn complex problems into beautifully simple experiences. As Zip explores the opportunities presented by Agentic Commerce, you’ll also experiment with AI enabled experiences, intelligent automation and emerging interaction patterns to understand where they can create meaningful value for our customers.
Responsibilities
- Lead end to end design across multiple product domains, from discovery and experimentation through to detailed design and delivery
- Create high quality visual and interaction design, bringing ideas to life through rapid prototyping and beautifully crafted customer experiences
- Use customer research, insights and experimentation to inform product strategy and translate abstract ideas into tangible experiences
- Partner closely with Product and Engineering to balance customer needs, business priorities and technical feasibility
- Help evolve Zip’s design systems, principles and experience standards, championing accessibility and exceptional design craft
- Explore emerging AI enabled experiences, intelligent automation and new interaction patterns, rapidly prototyping ideas that have the potential to improve the customer experience
- Lead by example, sharing your expertise and helping strengthen design capability across the broader team
Requirements
- Experience designing complex, customer facing digital products within fintech, payments, technology or another high scale, customer focused environment.
- Strong experience designing across both native mobile apps and web products.
- Deep capability across product, interaction and visual design, supported by a portfolio demonstrating exceptional UI, motion design, accessibility and scalable design systems.
- The ability to turn complex customer problems into simple, intuitive and beautifully crafted experiences.
- Strong storytelling and stakeholder management skills, with experience partnering closely with Product and Engineering to align thinking and deliver high quality customer outcomes.
- Curiosity and hands on experience exploring AI enabled experiences, intelligent automation or emerging interaction models.
- A mindset that embraces AI and new tools to adapt, learn and grow
- An aptitude for identifying and managing risks.
- Values: Customer First, Own It, Stronger Together and Change the Game
Skills
- Product design
- Interaction design
- Visual design
- Native mobile app design
- Web product design
- Prototyping
- Customer research
- AI enabled experiences
- Intelligent automation
- Emerging interaction patterns
- Design systems
- Accessibility
- Storytelling
- Stakeholder management
- Risk management
Location
- Sydney
Work Type
- Flexible
- Full-time
Experience Level
- Senior
Benefits
- Opportunities to learn new skills with hands-on experience
- Broader responsibilities
- Fast-paced environment
- Supportive colleagues and leaders
About the Company
- Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
- Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
- We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Equal Opportunity
- We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
- Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.