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About the Role
Under guidance, provides customer service for Paychex products using prescribed guidelines to ensure good customer relations and resolve claims and complaints fairly and effectively.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
Requirements
- Act with uncompromising integrity
- Provide outstanding service and build trusted relationships
- Drive innovation in our products and services and continually improve our processes
- Work in partnership and support each other
- Be personally accountable and deliver on commitments
- Treat each other with respect and dignity
Work Type
- full-time
Experience Level
- Entry Level
Education Level
- Bachelor's Degree - Preferred
Salary/Compensations
- $20.00/hr
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Work-life balance programs
- Training and development programs
- Paid time off for volunteerism
About the Company
- Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
- As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.
- This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.
- At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Equal Opportunity
- Paychex is an equal opportunity employer.
- We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
- We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.