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About the Role
Serve as a key technical resource for healthcare customers, focusing on equipment service, troubleshooting, maintenance, and documentation. This role involves significant travel to customer sites to resolve technical issues and ensure optimal equipment performance, while delivering a positive customer experience.
Responsibilities
- Develop and maintain strong relationships with customers and internal partners to deliver exceptional customer experiences and ensure optimal equipment performance.
- Travel to hospitals and healthcare facilities to complete assigned service requests, installations, and preventive maintenance activities.
- Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
- Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
- Support software, connectivity, and system configuration activities as required.
- Coordinate service schedules, prioritize customer requests, communicate service findings, and provide timely updates.
- Document service activities, repairs, parts usage, and results in company systems.
- Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
- Work in healthcare environments, adhering to customer site requirements, safety standards, patient confidentiality policies, company procedures, and required personal protective equipment (PPE).
Requirements
- High school diploma or GED.
- Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed.
- Proficiency with Microsoft Office applications.
- Ability to meet healthcare facility credentialing, compliance, safety, and access requirements.
- Ability to perform the essential physical requirements of the role, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.
Skills
- Equipment service
- Troubleshooting
- Maintenance
- Documentation
- Customer service
- Communication
- Collaboration
- Technical support
- Biomedical equipment maintenance
- Repair
- Installation
- Field service support
Location
- Field-based
- United States of America
Work Type
- Field-based
- Full-time
Experience Level
- Minimum 3 years of technical service, equipment repair, maintenance, or related experience (preferred)
Education Level
- High school diploma or GED
- Associate degree, bachelor's degree, or formal technical training in a technical discipline (preferred)
Salary/Compensations
- $28.01 - $38.75 USD Hourly
Benefits
- Company-provided vehicle for work-related travel
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Paid time off
- Employee stock purchase plan
- Tuition reimbursement
- Life insurance
- Disability coverage
- Wellbeing programs
About the Company
- Stryker Corporation is driven to work together with our customers to make healthcare better.
Equal Opportunity
- Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
- Stryker is an EO employer – M/F/Veteran/Disability.
- Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
- Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.