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About the Role
Mastercard is seeking an experienced communications leader to shape its presence in Japan, a key market in Asia Pacific. This role involves leading strategic communications to enhance Mastercard's reputation, advance business goals, and communicate its story across payments, technology, innovation, and commerce. The position requires a seasoned communicator adept at strategic counsel, relationship building, narrative crafting, and precise execution, working closely with market leadership and cross-functional teams.
Responsibilities
- Lead communications strategy for Japan, translating global and regional priorities into market-relevant plans.
- Shape compelling business and reputation narratives across various domains including payments, digital commerce, cybersecurity, AI, and innovation.
- Drive executive visibility and thought leadership for Japan leaders and visiting executives.
- Build strong media relationships and secure earned visibility across diverse media sectors.
- Lead communications for priority launches, partnerships, and campaigns.
- Provide communications counsel on public policy, regulatory, and issues topics.
- Support internal alignment and employee engagement through clear communications and storytelling.
- Create modern, channel-smart storytelling across earned, owned, social, and internal channels.
- Manage agency and vendor partners, ensuring clear briefs, creative direction, and quality execution.
- Utilize data, measurement, and AI responsibly to enhance insights, speed, consistency, and impact.
Requirements
- 10+ years of communications experience in corporate communications, media relations, public affairs, business communications, journalism, agency, or a related field.
- Experience ideally in financial services, payments, technology, fintech, consulting, digital commerce, or another complex, highly regulated industry.
- Strong understanding of Japan’s media, business, policy, and stakeholder landscape.
- Proven ability to develop strategic communications programs that strengthen reputation and support commercial priorities.
- Excellent writing, editing, and storytelling skills across various formats.
- Strong business acumen and confidence advising senior stakeholders.
- Digitally fluent and visually minded, with experience using social channels, content platforms, measurement tools, and AI tools.
- Highly collaborative, culturally aware, and comfortable working across markets, functions, and time zones.
- Strong project, agency, and stakeholder management skills.
- A thoughtful, detail-oriented working style.
- Excellent written and spoken Japanese and English are essential.
- Responsible for information security, including abiding by security policies, ensuring confidentiality and integrity of information, reporting suspected violations, and completing security trainings.
Skills
- Communications strategy
- Narrative development
- Media relations
- Executive visibility
- Thought leadership
- Issues management
- Employee engagement
- Content creation
- Social media
- Project management
- Agency management
- Data analysis
- Measurement
- AI tools
- Written and spoken Japanese
- Written and spoken English
Location
- Japan
Work Type
- Full-time
Experience Level
- Manager
- 10+ years
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are building a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.