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About the Role
Join our Sydney ITS Service Centre team in an onsite Senior Consultant role where you'll help keep Deloitte's practitioners connected, productive and supported through responsive, high-quality Level 2 technical support.
Responsibilities
- Provide end-user support across a broad range of IT services, including endpoint & mobile devices, collaboration technologies, conference rooms, and executive support.
- Handle escalated incidents, service requests and technical tasks spanning hardware, software, mobile devices, unified communications and wireless technologies.
- Restore service quickly and smoothly by troubleshooting Windows 11 and Microsoft 365 issues, supporting Intune- and JAMF-managed devices, or resolving connectivity issues.
- Onboard new starters, configure devices, manage asset recovery, and ensure the right technology is in the right hands at the right time.
- Maintain accurate asset records in the CMDB to support strong governance and compliance with ISO controls.
- Work closely with internal technology teams and third-party vendors to resolve complex issues and improve service support.
- Create knowledge articles, identify automation opportunities, and use tools like MyAssist and Copilot to streamline support activity.
Requirements
- 5+ years of IT support experience in a Microsoft enterprise environment.
- Strong technical capability across Windows 11, Microsoft 365, Intune, Entra ID, endpoint management and mobile device management.
- Experience working with ITSM principles, ITIL frameworks and platforms such as ServiceNow.
- Confidence supporting a broad range of hardware including laptops, mobile devices, peripherals and conference room technology.
- Provide exceptional face-to-face support for all staff, including Executive, Leadership, and VIP stakeholders.
- Strong troubleshooting, analytical and problem-solving skills in fast-paced support environments.
- Experience mentoring or coaching junior team members and contributing to team knowledge sharing.
Skills
- Windows 11
- Microsoft 365
- Intune
- Entra ID
- Endpoint management
- Mobile device management
- ITSM principles
- ITIL frameworks
- ServiceNow
- Hardware support
- Troubleshooting
- Analytical skills
- Problem-solving
- Mentoring
- Coaching
- Knowledge sharing
- Microsoft certifications
- Apple certifications
- ITIL certifications
- Teams
- AV support
- Office-wide refresh deployments
Location
- Sydney
- Brisbane
Work Type
- Onsite
- National support
Experience Level
- Senior Consultant
- 5+ years of IT support experience
Benefits
- Retail discounts
- Wellbeing leave
- Paid volunteering days
- Twelve flexible working options
- Market-leading parental leave and return to work support package
About the Company
- Deloitte Australia's ITS Service Centre is the frontline of technology support for internal practitioners.
- The team provides hands-on & remote, high-quality support across workplace technology, collaboration tools, mobile devices and core end-user platforms, helping people work securely and effectively every day.
- At Deloitte, we focus our energy on interesting and impactful work.
- We're always learning, innovating and setting the standard; making a positive difference to our clients and our society.
- We put coaching at the heart of what we do, helping our people grow their careers in any direction.
- We embrace diversity, equity and inclusion.
- We value in-person connection with our clients and our colleagues.
- We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
- We help you live and work well.
Equal Opportunity
- We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
- By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally.
- The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.