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About the Role
The Bilingual Case Management Aide will support case managers and employment counselors with intake, paperwork, data entry, service coordination, and direct client interactions to ensure efficient and effective case management processes.
Responsibilities
- Conduct preliminary client assessments and interviews
- Assist clients with completing necessary forms and documentation
- Provide clients with information about available services and resources
- Schedule and coordinate client appointments
- Follow up with clients to ensure they are receiving the needed services
- Assist in planning and executing community outreach programs
- Collaborate with team members for comprehensive client support
- Accompany clients to appointments or service providers if necessary
- Maintain accurate digital and physical case files, write case notes, and organize data in agency databases
- Screen participants for public benefits and assist with benefit applications
- Assist with job readiness activities, including resume writing, interview preparation, and job searching
- Assist with front desk coverage as needed
- Perform other duties as assigned
Requirements
- Bilingual or multilingual capabilities required (preferred languages English/French/Creole/Spanish)
- Excellent written and verbal communication abilities
- Sensitivity and understanding when dealing with diverse populations
- Ability to maintain confidentiality and work with sensitive information
- Experience with community outreach and engagement
- Strong interpersonal skills and ability to build rapport with clients
- Basic computer skills, including proficiency in Microsoft Office Suite
- Ability to work independently as well as part of a team
- Strong attention to detail and ability to manage time effectively
- High organizational aptitude
- Commitment to providing high-quality client service
- Build and maintain professional interactions with participants, co-workers, and supervisors
- Have strong sensitivity to cultural differences present among staff and clients
- Possess a strong belief in people’s ability to grow and change
- Forge a mutually respectful partnership with persons served and their families
Skills
- Bilingual/multilingual
- Communication (written and verbal)
- Interpersonal skills
- Microsoft Office Suite proficiency
- Time management
- Organization
Location
- Sunset Park, Brooklyn
Work Type
- Full-time
- Office-based with occasional outings
Education Level
- AA degree in psychology, Sociology or a related field preferred
- Bachelor’s degree highly preferred
Salary/Compensations
- $24.73 to $25.82 per hour
Benefits
- Medical, dental, vision, and life insurance
- Optional voluntary life insurance
- Optional disability insurance
- Flexible spending account
- 403(b) retirement plan with employer match
- 12 holidays
- 2 floating holidays
- Up to 20 paid vacation days per year
- One sick day per month
About the Company
- Center for Family Life in Sunset Park (CFL) is a nationally recognized social service organization.
- CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services.
- Work primarily happens in the office with occasional outings to accompany clients to offsite meetings and for outreach events.
- Fast-paced, high-energy, and highly collaborative environment supporting multiple projects within CFL’s Adult Employment Program.
Equal Opportunity
- It is the Agency’s policy to provide equal employment opportunity for all applicants and employees.
- Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.
- Consistent with the law, CFLSP also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices.