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About the Role
As a Success Coach, you’ll manage a caseload of students throughout their journey at Campus. You’ll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You’ll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job. You’ll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.
Responsibilities
- Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
- Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
- Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
- Help students break down big goals into actionable next steps
- Track progress using various dashboards
- Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
- Balance a caseload of 50-75 students, triaging by risk and term
- Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
- Adjust quickly to changing tools, processes, or term-based priorities
Requirements
- Bachelor's degree
- Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
- Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
- Proven ability to manage a high volume of outreach and follow-up
- Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship.
- We can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.
Skills
- Empathic communication
- Goal-oriented relationship building
- Consistent outreach
- Regular 1:1 video and phone check-ins
- Academic progress support
- Time management
- Coursework tracking
- Problem-solving
- Creating scaffolding plans
- Firm with expectations and accountability
- Resilience and persistence with follow-up and outreach
- Caseload management (up to 75 students)
- Weekly outreach
- Regularly scheduled coaching sessions multiple times in a quarter
- Prioritization based on student risk level, engagement, and term timing
- Clear note-taking and follow-through
- Adaptability in a fast-paced startup environment
- Background in education, psychology, nonprofit, coaching, or advising (Nice to Have)
- Background in fast-paced or startup environments (Nice to Have)
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Salary/Compensations
- $50,000 - $60,000
Benefits
- Equity grant
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule
- Flexible Time Away
- Paid holidays
About the Company
- Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be.
- We’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
- Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities.
- Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching.
- We were also named one of Fast Company's Most Innovative Companies of 2024.
- We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
- The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!
Equal Opportunity
- Unfortunately, we are unable to offer new H-1B visa sponsorship for this position.