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About the Role

Responsible for soliciting and managing reservations sales opportunities, providing training and work assignments to Reservations Sales staff, and driving customer loyalty through excellent service.

Responsibilities

Solicits and manages reservations sales-related opportunities.
Manages and provides training and work assignments to Reservations Sales staff.
Actively up-sells each business opportunity to maximize revenue.
Achieves personal and team revenue goals.
Drives customer loyalty by delivering service excellence.
Provides service to customers to grow share of the account.
Identifies new reservations sales business to achieve revenue goals.
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand.
Closes the best opportunities for the property based on market conditions and property needs.
Monitors same day selling procedures to maximize room revenue and control property occupancy.
Gains understanding of the property’s primary target customer and service expectations.
Serves the customer by understanding their business, business issues and concerns, to offer better business solutions.
Responds to incoming reservations sales opportunities for the property.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Uses sales resources and administrative/support staff effectively.
Assists in monitoring group reservation forecast data.
Coordinates with sales and Convention Services to process rooming lists and reservation cards.
Executes and supports the operational aspects of business booked.
Assists with monitoring accuracy of reservation sales orders within tracking systems.
Tracks no-show reservations and processes charges as needed.
Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
Manages wait list and prioritizes order of wait list contacts.
Prepares work and maintenance orders.
Supports customer loyalty and property’s brand standards by delivering service excellence.
Services customers to grow share of the account.
Provides excellent customer service consistent with the daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty.
Sets a positive example for guest relations.
Serves the customer by understanding their needs and recommending appropriate features and services.
Handles guest complaints and disputes following instant pacification procedures.
Utilizes applicable intranet for resources and information.
Creates contracts as required.

Requirements

High school diploma or GED; no work experience required.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Skills

Negotiating skills
Creative selling abilities
Customer service

Experience Level

No work experience required

Education Level

High school diploma or GED
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major

About the Company

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local.
As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way.
If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team.
In joining Four Points, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.