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About the Role

DP World is seeking to fill roles internally wherever possible, offering career opportunities for growth and development aligned with business aspirations. This role is an opportunity to further develop your career within DP World.

Responsibilities

Coordinate and manage inbound air freight shipments from origin to final delivery.
Perform track and trace activities to monitor shipment status and ensure timely movement of cargo.
Send pre-alerts to customers, brokers, warehouses, and internal stakeholders with shipment details and arrival information.
Review and verify airway bills (AWB), commercial invoices, packing lists, customs documents, and other shipping documentation for accuracy and compliance.
Update shipment milestones and transportation management systems (TMS) with accurate status information throughout the shipment lifecycle.
Arrange and coordinate pickup, drayage, and final-mile trucking services.
Work closely with warehouses, airlines, ground handlers, truckers, and customs brokers to ensure smooth cargo handling and delivery.
Schedule and manage delivery appointments with customers, distribution centers, warehouses, and consignee locations.
Monitor cargo availability and coordinate timely release and recovery of freight from airport facilities.
Troubleshoot shipment delays, exceptions, and service issues while providing proactive communication to customers.
Prepare, process, and validate customer and vendor billing, ensuring charges are accurate and invoiced promptly.
Review, reconcile, and audit shipment costs and P&L (Profit & Loss) to ensure margin accuracy and identify discrepancies.
Verify carrier, warehouse, and trucking invoices against contracted rates and approved charges.
Ensure compliance with company procedures, customer requirements, TSA regulations, and international shipping standards.
Maintain strong customer relationships by providing timely shipment updates and resolving service inquiries.
Collaborate with internal departments including operations, customer service, accounting, and sales to support customer needs and business objectives.

Requirements

Graduate in any field.
At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
Freight Forwarding experience is mandatory.
Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

Work Type

Hybrid

Experience Level

3+ years

Education Level

Graduate

Salary/Compensations

$55,200-$69,000

Benefits

Broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
May be eligible for short-term incentives or sales compensation.

About the Company

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Equal Opportunity

DP World is committed to the principles of Equal Employment Opportunity (EEO).
We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.
We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.