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About the Role
The Club Lounge Attendant is responsible for serving guests during complimentary breakfast and evening cocktail service, ensuring a clean and inviting environment. This role requires excellent communication, a friendly attitude, and the ability to be quick on your feet.
Responsibilities
- Welcome patrons and customers as they arrive.
- Serve drinks and present food offerings.
- Process sales through point of sale system as needed.
- Deliver food items to lounge guests in a timely manner.
- Ensure food presentation is up to standards.
- Clear tables.
- Maintain proper condition and cleanliness of dining areas and servicing equipment.
- Maintain appropriate stock levels of all condiments.
- Maintain a warm and friendly demeanor at all times.
- Prepare for guests by cleaning and setting tables.
- Set up seasonal decorations, candles, or table cloths.
- Greet patrons and escort guests to tables if needed.
- Serve water and refill beverage glasses.
- Place and replace silverware as needed.
- Deliver beverages from the bartender if needed.
- Stock serving stations with napkins, utensils, trays, condiments, and salt and pepper containers.
- Remove guests' dirty dishes and utensils.
- Deliver used dishes and utensils to the kitchen for cleaning.
- Assist dishwashers to scrape, stack, or load dishes into the dishwasher.
- Vacuum, sweep, or mop the Club Lounge.
- Remove trash and recycling; replace trash bags.
- Clean up guest spills as needed.
- Direct guests to restrooms or exits as needed.
- Clear tables as guests complete their meals and prepare tables for the next guests.
- Follow and maintain all sanitation and safety procedures.
Requirements
- Must have schedule flexibility for both AM and PM shifts.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by guests.
- Must be 18 years or older to serve and pour alcohol in New York.
- Must be able to maintain confidentiality of information when serving high profile guests.
- Must have thorough understanding of the PMS, Ving and Reservation systems.
- Must have experience in high traffic guest service establishments.
- Must have complete knowledge and understanding of the service industry, policies and procedures to include sanitation.
- Must have a sense of humor.
- Must be self-confident.
- Ability to lead by example in maintaining a professional demeanor with challenging guests.
- Ability to lead by example in approaching and accosting guests to create personal connections.
- Creating a safe work place.
- Following company policies and procedures.
- Maintaining confidentiality.
- Protecting company assets.
- Upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
- Being on feet and moving around (stand, sit, or walk for an extended time).
- Taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Skills
- Excellent communication skills
- Detail oriented
- Ability to engage guests
- Bartending experience a plus
- Ability to lift, pull, and push moderate weight (minimum of 50 lbs.)
Location
- Flushing, Queens, NY
Work Type
- Full-time
- In person
Experience Level
- Minimum of 50 lbs. lift/pull/push
- Experience in high traffic guest service establishments
Education Level
- NYC Food Handler's Certification
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
About the Company
- Meyer Jabara Hotels strives to build a meaningful culture with the J Quality promise: seeking people who bring purpose, energy, and a sense of community.
- The J Quality is about JOY in celebrating everyday moments, JUMP in when there's an opportunity to help, and JOIN in with others to serve and succeed as one.