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About the Role
In this role, you will turn complex product challenges into meaningful change by designing intuitive, accessible experiences across the entire Product Development Lifecycle. You will anticipate user needs and leverage native capabilities to make everyday interactions seamless. You will craft inclusive digital products that meet users where they are while elevating our shared design systems. Working closely with Product and Engineering teams in a data-informed, iterative environment, you will bridge the gap between creative vision and technical execution. You will rely on analytics, user testing, and behavioral insights to continuously optimize user journeys, ensuring every design decision thoughtfully balances user needs, business objectives, and technical constraints. You will shape high-level vision and influence cross-functional stakeholders. You bring a passion for continuous learning, experimentation, and adapting design methodologies to solve unique problems.
Responsibilities
- Collaborate with stakeholders and leaders in design, product management, engineering, and marketing to justify design and product decisions, provide escalation management, and focus team activities around OKRs
- Work cross-functionally with our XD researchers, product, engineering, and marketing teams to prioritize and deliver on business initiatives
- Advocate for customer needs in mobile and web experiences
- Define and implement standards and best practices for digital product design ensuring consistency across platforms
- Contribute to our Design System, helping to ensure governance, scalability, and efficiency
- Present and communicate design decisions to various stakeholders across the business
- Monitor and analyze design, emerging digital technologies, and fintech trends to inform our product roadmap
- Influence and educate product teams on how UX activities can support them through the Product Development Lifecycle
- Strategically vision and lead discovery work with minimal guidance
Requirements
- 4+ years of UX/Product Design experience
- 1+ year of experience leading/mentoring Product Designers with a defensible record of growing design talent
- Exceptional working knowledge of modern design tools and methodologies
- 4+ years of experience working on consumer-facing digital products in a regulated environment
- 2+ years of experience optimizing product design workflows with generative artificial intelligence
- Experience designing for motion, micro-interactions, and animations, in mobile apps.
Location
- 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor’s Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience
Salary/Compensations
- $108,900-$124,300
Benefits
- Full coverage for spouses, domestic partners and dependents
- One-time Work From Home allowance
- Up to $3,000 in mental health coverage
- Up to $5,000 in annual tuition subsidies
About the Company
- For 30 years, we’ve been on a mission to change banking for good.
- We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
- Leveraging the power of data and technology, we’re where product professionals come to solve complex problems and shape customer experiences that have influence across industries.
- Here, you’ll shape customer experiences and take transformative ownership of strategies that propel us into the future, creating value at a scale that directly accelerates our growth.
- If you’re ready to redefine what’s possible, to turn insights into experiences that make a real-world impact, this is where you can create what’s next.
Equal Opportunity
- Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
- We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com.
- All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.