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About the Role
The Principal Web Technology Lead defines and governs the web technology ecosystem for Microsoft's commercial web experiences. This role owns standards, governance, platform strategy, and implementation frameworks for web platforms, tagging, and measurement across the customer journey. It acts as a liaison between business stakeholders, web platform teams, analytics teams, and engineering organizations, translating business needs into technical standards and platform requirements.
Responsibilities
- Own the technology strategy for commercial web measurement and customer journey instrumentation.
- Define how web platforms support business capabilities such as customer journeys, AISEO, personalization, operational monitoring, and engagement signals.
- Establish platform direction, technical standards, and implementation patterns across the web ecosystem.
- Evaluate new web technologies, measurement approaches, and platform capabilities.
- Serve as a trusted advisor to business leaders on web technology investments and tradeoffs.
- Establish and maintain web tagging, metadata, taxonomy, and measurement standards.
- Govern how customer journey signals are captured across web platforms.
- Define platform boundaries, responsibilities, and sources of truth.
- Lead cross-platform design decisions and standards adoption.
- Create governance processes for implementation reviews, exceptions, and change management.
- Maintain a capability-to-platform framework that clearly defines what each platform does and why.
- Define where technologies such as AEM, Adobe, Demandbase, Fabric-connected services, and future platforms should be used across the customer journey.
- Identify capability gaps, duplication, overlap, and technical debt across platforms.
- Ensure platform investments align to business priorities and customer journey requirements.
- Drive consistency across independently managed platform teams.
- Define how web experiences should be tagged and instrumented across the customer journey.
- Establish standards for telemetry collection, event design, metadata, and measurement readiness.
- Partner with engineering teams to ensure implementations adhere to defined standards.
- Ensure experiences are designed to support downstream analytics, activation, and reporting needs.
- Act as the escalation point for instrumentation strategy and measurement design decisions.
- Serve as the single point of coordination for the Web Technology capability.
- Align business stakeholders, platform owners, architects, engineers, and analytics teams around common objectives.
- Drive prioritization, roadmap alignment, and dependency management across participating teams.
- Represent the web technology strategy with leadership and partner organizations.
- Influence without authority across complex organizational boundaries.
Requirements
- Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 3+ years of experience managing cross-functional and/or cross-team projects.
Skills
- Deep expertise in web platforms, web architecture, and digital measurement technologies.
- Understanding of web tagging, telemetry design, metadata models, and customer journey instrumentation.
- Experience with platforms such as AEM, Adobe Analytics/CJA, Demandbase, Power BI, and related web technologies.
- Ability to operate comfortably with both technical engineering teams and non-technical business stakeholders.
- Proven success leading cross-organizational initiatives without direct authority.
- Experience establishing governance models, standards, and operating frameworks at scale.
Experience Level
- Principal
Education Level
- Bachelor's Degree
Salary/Compensations
- USD $142,800 - $274,800 per year (U.S. national range)
- USD $188,000 - $304,200 per year (San Francisco Bay area and New York City metropolitan area)
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft is an equal opportunity employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.