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About the Role

Mantel is seeking an experienced Client Engagement Principal to join their team. This leadership role focuses on building strategic, long-lasting client relationships and ensuring engagement quality meets or exceeds client expectations. The principal will develop client engagement strategies, match Mantel's offerings to client needs, and manage the full sales cycle from prospecting to delivery.

Responsibilities

Create a clear strategy to retain and grow client partnerships.
Build strategic relationships with clients (business, technology, and executive stakeholders).
Establish relationships with Mantel teams, including peers, Partners, capability, and delivery teams.
Facilitate client engagement to successful client outcomes.
Develop a deep understanding of client business and industry needs, wants, and outcomes.
Translate client requirements and formulate solutions that exceed client needs.
Manage account management methodologies and execution.
Use professional judgment while treating colleagues and clients with respect and compassion.

Requirements

Experience in developing strong and long-lasting relationships with technical and business leaders at senior and executive levels.
Ability to identify, understand, and articulate client needs and wants.
Motivation by facilitating teams to solve client business problems and deliver outcomes.
Success defined by client satisfaction and relationship growth.
Extensive experience in leading end-to-end account strategy and planning.
Proven track record leading the full client engagement lifecycle, including presales, pitch, onboarding, delivery, governance, and offboarding.
Prior experience working within a professional services consulting, hyper-scalers (e.g., AWS, Google), or technical product sales environments.
Experience or ability to lead teams without direct line management.
Experience working with partners (e.g., AWS, Google, Microsoft, Snowflake, Databricks).
Ability to take ownership, help teammates, and make sound decisions.
Clear, kind communication skills.

Skills

Stakeholder relationship development
Opportunity and pipeline management
Client health and governance cadence
Account management methodologies
AI
Digital
Cloud
Data
Security

Location

Australia
New Zealand

Work Type

Hybrid

Experience Level

Experienced

Benefits

My Deal program for tailored yearly plans
New phone, laptop, and swag
Investment in AI-first career with access to Mantel AI Gateway
Dedicated monthly budget for AI experimentation
Flexible Personal Leave options
Flexible hybrid approach to working
Certified Family Inclusive Workplace
Support for career direction aligned with passions
Internal opportunities across Cloud, Data, Security, and Digital

About the Company

Mantel is an Australian-owned IT Professional Services consultancy focused on emerging technology (AI, Digital, Cloud, Data & Security).
They are a fully AI-enabled technology consultancy.
Recognized as a Great Place to Work for 7 years in a row.
Operates with a flat structure and no hierarchy, focusing on principles.
Builds long-standing and trusted relationships with clients.
The Client Experience team focuses on understanding client needs and delivering value.

Equal Opportunity

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.