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About the Role

The Total Rewards Manager is responsible for the hands-on administration, delivery, and improvement of compensation, benefits, and recognition programs to attract, retain, and engage employees. This role directly manages daily Total Rewards activities, resolves issues, maintains data and systems, and ensures compliance with laws and policies. The manager partners with HR, Finance, Talent Acquisition, Payroll, and senior leaders to ensure programs are competitive, cost-effective, compliant, and aligned with organizational strategy.

Responsibilities

Serve as the primary subject matter expert and day-to-day owner of compensation operations.
Review and process compensation changes, including promotions, transfers, market adjustments, equity adjustments, new hire offers, internal moves, and other salary actions.
Analyze compensation data, internal equity, market trends, and external benchmarks to support compensation decisions and recommendations.
Conduct job evaluations, salary reviews, market benchmarking, and internal equity analysis.
Manage participation in compensation surveys and maintain accurate market pricing data.
Lead and administer the annual compensation planning and review cycle in ADP.
Maintain salary structures, pay ranges, job classifications, compensation frameworks, policies, and related documentation.
Partner with Talent Acquisition and HR to review offers and ensure proposed compensation is consistent with internal equity, market data, and established guidelines.
Monitor compensation data for accuracy and identify and resolve discrepancies or inconsistencies.
Prepare compensation reports, analyses, and recommendations for HR and leadership.
Support union and non-union compensation administration.
Own the day-to-day administration and operational management of employee benefit programs.
Process and oversee benefit eligibility, enrollment, qualifying life events, status changes, and benefit-related employee transactions.
Troubleshoot and resolve complex benefits issues, working directly with employees, vendors, carriers, Payroll, and HR.
Manage annual benefits renewals, open enrollment, plan changes, system configuration, testing, communications, and implementation.
Monitor benefit deductions and eligibility data between HRIS, payroll, benefits systems, and external vendors.
Serve as the primary point of contact for benefit vendors and carriers, managing day-to-day vendor relationships and issue resolution.
Conduct benefits benchmarking, utilization analysis, cost analysis, and plan reviews.
Ensure benefits programs and processes comply with applicable federal, state, and local requirements.
Maintain accurate benefits documentation, policies, procedures, employee communications, and process guides.
Support audits, reconciliations, required filings, and compliance activities related to benefit programs.
Partner with Finance and Payroll on benefit costs, deductions, invoices, reconciliations, and financial reporting.
Provide hands-on employee education and support regarding medical, dental, vision, retirement, HSA/FSA, commuter, leave, and other benefit programs.
Manage the day-to-day operation of the Total Rewards function, ensuring employee requests, system transactions, vendor issues, and administrative tasks are completed accurately and within established timelines.
Maintain the integrity and accuracy of Total Rewards data within ADP and other applicable HR systems.
Develop and maintain recurring reports, dashboards, audits, and metrics related to compensation and benefits.
Identify process gaps and implement improvements that increase efficiency, accuracy, compliance, and employee experience.
Create and maintain Standard Operating Procedures (SOPs), process documentation, and internal controls for Total Rewards activities.
Partner with HRIS/HR Operations to test system changes, troubleshoot issues, and improve automated workflows.
Provide responsive day-to-day consultation and problem-solving to employees, managers, HR leadership, Finance, Payroll, and other internal stakeholders.
Maintain confidentiality and exercise sound judgment when handling sensitive compensation and employee benefits information.

Requirements

Bachelor’s degree in Human Resources, Business, or a related field required; advanced degree preferred.
6–8+ years of experience in compensation and benefits, including at least 4 years in a leadership role.
Deep knowledge of total rewards best practices, compensation design, compliance, and market trends.
Advanced Excel skills (pivot tables, formulas, lookups; macros a plus).
Experience with HRIS platforms; ADP Workforce Now preferred.
Strong analytical, problem-solving, and stakeholder communication skills.

Skills

Compensation design
Benefits administration
Recognition programs
HRIS platforms
ADP Workforce Now
Excel (pivot tables, formulas, lookups, macros)
Analytical skills
Problem-solving skills
Stakeholder communication

Location

San Francisco

Work Type

Full-time
Primarily on-site four days a week

Experience Level

6-8+ years of experience in compensation and benefits
At least 4 years in a leadership role

Education Level

Bachelor’s degree in Human Resources, Business, or a related field
Advanced degree preferred

Salary/Compensations

$130,000 – $160,000

Benefits

Medical coverage
Dental coverage
Vision coverage
403(b) Retirement Plan
Paid Time Off (PTO)
Tuition Reimbursement
Commuter Benefits
Weekday Shuttle Service to and from Glen Park BART Station

About the Company

The San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California, located on a nine-acre campus in San Francisco's Excelsior neighborhood.
Our continuum of care includes the Frank Residences assisted living and memory care, the Jewish Home and Rehabilitation Center (offering long-term skilled nursing, short-term rehabilitation, and an acute geriatric psychiatric unit), and our Foundation.
Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward.
We support over 2,500 older adults annually through innovative programs rooted in Jewish values of compassion, community, and excellence.
We have an inclusive culture with 950 team members of diverse faiths and backgrounds working together.
We are a mission-driven nonprofit organization.
We offer competitive compensation and comprehensive benefits.
We provide meaningful work that positively impacts the lives of older adults.
We foster an inclusive community, welcoming to all.
We offer a supportive, team-oriented environment.
We provide opportunities for professional growth and development.
We have collaborative leadership focused on enhancing the employee experience.
At San Francisco Campus for Jewish Living, you’ll shape programs that support over 900 employees and directly impact the quality of care for our residents.
Be part of a mission-driven team that values innovation, compassion, and excellence.

Equal Opportunity

The San Francisco Campus for Jewish Living is committed to fostering a diverse, equitable, and inclusive workplace.
We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other characteristic protected by applicable law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.