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About the Role
The Sales Operations Manager for Enterprise Sales plays a core role in building and running the operational infrastructure behind Rocket Now’s B2B growth engine. This is a highly analytical, process-oriented position designed to optimize sales effectiveness, streamline deal execution, and drive predictability across the entire B2B sales funnel. You will be responsible for the end-to-end sales ops architecture: managing sales forecasting, pipeline hygiene, territory alignment, and quota attainment. Rather than building external client presentations, you will focus internally—equipping sales leaders and account executives with the frameworks, dashboards, and automated tools needed to maximize seller productivity, reduce sales friction, and hit target metrics.
Responsibilities
- Analyze total addressable market (TAM) data and store penetration to build optimal, balanced account allocation frameworks and rep assignment models.
- Own pipeline hygiene, deal-stage definitions, and sales cadence, ensuring clean data and accurate funnel tracking across all Enterprise sales reps.
- Identify operational bottlenecks in the sales process to reduce time-to-close and improve conversion rates across stages.
- Partner with sales leadership to design, model, and deploy quota structures, target attainment tracking, and incentive/commission frameworks.
- Build and manage predictable revenue forecasting models to give executive leadership visibility into projected deal closures and target achievements.
- Track seller performance metrics (activity rates, deal sizes, cycle times) to identify top-performing behaviors and isolate areas for coaching or operational support.
- Design, build, and maintain automated dashboards tracking key sales KPIs (e.g., acquisition, store coverage, martech adoption) for presentation to senior leadership.
- Identify repetitive manual tasks in the sales workflow and build scalable, repeatable solutions using G-Suite, Microsoft Office, and internal tools.
- Independently query large data sets to evaluate sales funnel metrics, deal unit economics, and sales capacity planning hypotheses.
- Partner closely with Merchant Operations, Finance, and Legal to ensure seamless hand-offs post-contract signature (e.g., contract execution, commission updates via BTS, onboarding alignment).
- Act as the strategic thought partner to Enterprise Sales Directors, providing analytical rigor and data-backed recommendations during planning cycles.
Requirements
- Proven background in Sales Operations, Revenue Operations, Business Operations, or Strategy & Analytics supporting B2B sales organizations.
- Strong proficiency in SQL is mandatory (ability to query databases, aggregate data, and build data models without relying on pre-built reports).
- Advanced proficiency in Spreadsheets (Excel/Google Sheets) for complex modeling.
- Experience building dashboards in BI tools (e.g., Looker, Tableau) or CRM reporting environments.
- Demonstrated experience with sales funnel analytics, quota setting, territory mapping, and sales forecasting methodologies.
- Business-level English.
- Experience in fast-paced B2B marketplaces, e-commerce, or food delivery platforms.
- Experience managing CRM platforms, sales pipeline tools, or automated workflow integrations.
- Proven track record of improving sales rep productivity through process design and operational rigor.
Skills
- SQL
- Spreadsheets (Excel/Google Sheets)
- BI tools (e.g., Looker, Tableau)
- CRM reporting
- Sales funnel analytics
- Quota setting
- Territory mapping
- Sales forecasting
- G-Suite
- Microsoft Office
Location
- Japan
Work Type
- Full-time
Experience Level
- Sales Operations Experience
About the Company
- CP One Japan provides the “Rocket Now” food delivery service in Japan, leveraging Coupang’s technological capabilities and innovative logistics solutions to offer fast, reliable, and customer‑focused food delivery services to consumers in Japan.
- CP One Japan LLC is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG).
- Coupang, Inc. is a Fortune 150 company listed on the New York Stock Exchange and is known as a leading technology company.
Equal Opportunity
- CP One Japan is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws.
- We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: Labor Union Membership, Gender, Age, Disability.
- We conduct a fair hiring process that respects the fundamental human rights of all employees.
- We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.
- We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive.
- Selection for employment is based solely on individual merit, qualifications, and business needs.