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About the Role
PerkinElmer is an experienced and trusted leader in scientific solutions, providing critical support to customers worldwide. With over 80 years of advancing science and a mission of innovating for a healthier world, we collaborate with clients to deliver analytical solutions and services.
Responsibilities
- Build and maintain a working relationship with Lab Owners, IT Teams and Management.
- Update the physical inventory of lab equipment, PCs, software and any other information pertinent to the environment.
- Collaborate with client’s project management team to assure a seamless migration.
- Migrate computers and software per the PKI Windows 10 documentation.
- Document procedures, policies, troubleshooting and best practices.
- Coordinate and work with outside vendors for migrations.
- Maintain daily project related communications with the Windows 10 team.
- Participate in daily project scrum meetings.
- Listen actively and communicate promptly and effectively with users and the Windows 10 management team, providing timely follow-up.
- Escalate migration issues to the project manager.
Requirements
- Bachelor's degree in computer science or a minimum of 3-5 years of relevant professional deskside experience.
- Demonstrated leadership abilities and be achievement-oriented.
- Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
- Strong verbal and written communication skills.
- Must be customer service-oriented and believe in teamwork, collaboration, adaptability, and initiative.
- Problem-solving skills to resolve issues.
Skills
- Professionalism
- Excellent listening skills
- Superior analytical skills
- Great verbal and written communication skills
- Ability to manage one's time with minimal supervision to achieve objectives
Location
- Tokyo
- Yokohama
Work Type
- Deskside Support
Experience Level
- 3-5 years of relevant professional deskside experience
Education Level
- Bachelor's degree in computer science
About the Company
- PerkinElmer is an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers.
- We provide the right solution, at the right time, to meet critical customer needs.
- With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions and OneSource services.