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About the Role

The Case Analyst I--Bilingual will examine case files, analyze data, and ensure accuracy of case information. The primary objective is to obtain and demonstrate base knowledge of WES methodology to process standard files and make well-informed decisions. This role executes daily operational tasks, including reviewing records, assessing credentials, and verifying actions to ensure effective coordination and maintain an organized workflow.

Responsibilities

Processing files from a variety of educational regions.
Determining if each document meets WES’ documentation requirements.
Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
Maintaining the security and privacy of applicant information.
Other duties as assigned.

Requirements

Bachelor’s degree in relevant discipline or equivalent experience.
1+ years of experience in credential processing and monitoring preferred.
Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
Fluency in German and/or French (must be able to read and comprehend documents in German or French).
Strong English language skills (ability to read and communicate in English).
Strong German and/or French language skills (ability to read and comprehend documents written in either German or French).
Ability to learn and apply new knowledge about international education systems.
Experience working in multiple systems simultaneously.
Experience working in a fast-paced, high-volume environment.
Ability to learn to use known, practiced protocol for evaluating educational credentials.
Ability to learn to identify files outside of scope of knowledge.
Ability to contribute new ideas and recommendations for process improvement.
Ownership and initiative to deliver results and a strong sense of responsibility.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong commitment to WES' mission and values.
Strong remote work and digital communication skills required.
Experience with credential evaluations desirable.
Knowledge of international education and/or foreign systems of education desirable.

Skills

Microsoft Office applications (Excel, Word, Outlook)
German language proficiency
French language proficiency
English language proficiency
International education systems knowledge
Credential evaluation
Remote work skills
Digital communication skills

Location

Remote

Work Type

Full Time
Remote

Experience Level

1+ years of experience

Education Level

Bachelor's degree

Salary/Compensations

$48K - $62K USD

Benefits

Learning opportunities
Pathways for personal and professional development
Recognition of achievements
Flexible scheduling
Generous time-off policies
Comprehensive wellness programs
Competitive compensation
Comprehensive benefits
Tangible rewards
Career advancement opportunities
Ongoing professional development
Comprehensive training programs
Tuition reimbursement opportunities

About the Company

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students.
For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals.
WES has developed a wide range of tools to pursue social impact at scale, from evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding.
WES partners with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.
WES enables people to learn, work, and thrive in new places.

Equal Opportunity

We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints.
At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel.
We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.
At World Education Services, we're committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada.
This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits.
We comply with all applicable federal, state, and local anti-discrimination laws.
For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you encounter challenges accessing or using our career site due to a disability, you may request reasonable accommodation by contacting us via email at HIRING@WES.ORG.
Our Talent Acquisition team is dedicated to supporting qualified candidates by providing solutions that can meet their needs.