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About the Role
We are seeking an organized, detail-oriented Contract Specialist to support the day-to-day execution of our contracting process. Reporting to the Senior Director, Legal, you will be responsible for preparing, reviewing, and processing customer and vendor agreements, keeping our contract systems accurate and up to date, and helping Sales and Legal move deals through the pipeline efficiently. This is an individual contributor role, ideal for someone early-to-mid career in contracts, legal operations, or sales operations looking to build expertise in SaaS and AI commercial agreements.
Responsibilities
- Prepare and generate standard contracts, order forms, NDAs, and amendments from approved templates.
- Perform first-pass review of incoming contracts and redlines, flagging non-standard terms or deviations from the playbook for escalation.
- Route contracts through internal review and approval workflows (Legal, Finance, Security, Deal Desk) and track status to keep deals on schedule.
- Manage contract execution via e-signature platforms and ensure fully executed agreements are properly filed.
- Maintain the contract repository with accurate metadata, including key dates, renewal terms, pricing, and obligations.
- Respond to internal requests for contract lookups, summaries, or status updates from the business.
- Support basic data privacy and security documentation requests, such as DPAs and security questionnaires, under guidance from Legal.
- Help maintain and update contract templates, clause libraries, and playbooks, including AI-specific terms such as data usage, model training, and IP.
- Identify process inefficiencies and support initiatives to improve contracting speed and accuracy.
- Assist with special projects such as audits, due diligence, or contract migrations.
Requirements
- 1+ years of experience in contract administration, legal operations, sales operations, or a paralegal role, ideally at a SaaS or technology company.
- Familiarity with standard SaaS commercial terms, such as subscriptions, order forms, and SLAs, is a plus.
- Experience with contract lifecycle management (CLM) tools (e.g., Ironclad and e-signature platforms (DocuSign) preferred.
- Familiarity with CRM systems, such as Salesforce, is a plus.
- Strong attention to detail and comfort working with a high volume of documents and competing deadlines.
- Strong written communication skills and a service-oriented mindset when working with internal stakeholders.
- Bachelor's degree or equivalent experience; a paralegal certificate is a plus but not required.
Experience Level
- Early-to-mid career
Education Level
- Bachelor's degree or equivalent experience
- Paralegal certificate is a plus
Salary/Compensations
- $75,000–$100,000
Benefits
- Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
- Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).
- Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
- Flexible Time Off – Encourages a healthy work-life balance.
- Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break.
- Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
- Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.
- Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools.
- Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
- 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Recognition Programs – Company-wide and team recognition programs.
- InVacation (Sabbatical) – Offered after seven years of service.
About the Company
- Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue.
- Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth.
- With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created.
- Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI — connecting digital and human experiences to build lasting customer relationships.
- Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.