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About the Role
Program Advisors at Lone Star Circle of Care (LSCC) provide financial screening and program registration services for patients. They educate clients on the registration process, determine eligibility for various programs, and build professional relationships to deliver excellent customer service.
Responsibilities
- Provide accurate and timely program registration for new and returning LSCC patients.
- Receive scheduled and unscheduled calls through Patient Navigation Center for program registration.
- Perform thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
- Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow.
- Make outbound calls as needed for registration, case follow-up, or scheduling.
- Accurately identify programs for which patients may be eligible.
- Collaborate with front office staff to ensure adherence to program registration policies and maintain clear, effective communication to support efficient patient intake and workflow.
- Complete all registration documentation in a timely, accurate, and professional manner.
- Use Medicaider, Electronic Health Records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
- Complete all case documentation electronically, maintaining a paperless workflow.
- Maintain appropriate electronic flags for timely patient follow-up.
- Ensure documentation supports care coordination and program continuity.
- Perform other duties as assigned.
Requirements
- High school diploma or GED
- Proficiency with MS Office Suite (Word, Excel, and Outlook)
- Strong technical aptitude
- Ability to problem solve
- Organizational skills
- Attention to detail
- Team player personality
- Time management
Skills
- Financial screening
- Program registration
- Customer service
- MS Office Suite proficiency
- Technical aptitude
- Problem solving
- Organizational skills
- Attention to detail
- Teamwork
- Time management
- Bilingual English/Spanish language skills
Location
- Travel to other LSCC facilities as needed
Work Type
- Full-time
Experience Level
- Minimum of 1 year experience in program eligibility or related health and human-services work
Education Level
- High school diploma or GED
- Associates degree
Salary/Compensations
- Competitive salary
Benefits
- Medical, Dental, and Vision insurance
- LSCC paid Life insurance
- LSCC paid Short-Term and Long-Term Disability insurance
- Paid Time Off
- 403b Employee Retirement Plan
About the Company
- At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities.
- If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!