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About the Role
As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader to help shape the next phase of growth for our customers, team, and business. You'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of CreatorIQ. You'll bring a combination of Customer Success leadership, enterprise commercial expertise, and creator marketing knowledge to drive retention, growth, and long-term partnership success across EMEA. As a member of the EMEA Customer Success leadership team, you'll own portfolio performance, forecasting, strategic customer engagement, team development, and operational excellence while helping shape the future of Customer Success at CreatorIQ.
Responsibilities
- Lead, coach, and develop a team of Customer Success Professionals while fostering a culture of accountability, performance, and customer-centricity.
- Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, risk mitigation, and long-term customer success.
- Build trusted relationships with executive stakeholders and help enterprise brands maximize the impact and maturity of their creator marketing programs.
- Partner closely with Sales, Product, Marketing, Professional Services, and Support to advocate for customer needs and influence strategic business outcomes.
- Apply industry knowledge and market insights to help customers evolve their creator marketing strategies and achieve measurable business outcomes.
- Serve as a senior leader within the EMEA organization, driving escalations, operational priorities, organizational development, and cross-functional initiatives.
Requirements
- 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or related customer-facing teams within SaaS, MarTech, AdTech, Social Media Technology, or Creator Marketing organizations.
- Proven experience leading Enterprise Customer Success or Strategic Account teams with responsibility for retention, renewals, expansion, customer growth, and portfolio performance.
- Demonstrated success developing and leading high-performing Customer Success Professionals and Managers while fostering a culture of accountability, collaboration, and continuous improvement.
- Strong executive presence with experience advising senior stakeholders, including CMOs, Heads of Influencer Marketing, Heads of Social, VPs, and other senior business leaders.
- Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic customer outcomes.
- Experience managing strategic enterprise customer relationships, executive business reviews, complex escalations, and high-impact customer risk situations.
- Ability to independently lead cross-functional initiatives and influence outcomes across Sales, Product, Marketing, Professional Services, and Support teams.
- Direct experience within influencer marketing, creator economy, creator technology, social media technology, MarTech, or a closely related industry strongly preferred.
- Demonstrated understanding of creator marketing trends, influencer strategy, measurement frameworks, and the evolving creator economy landscape.
- Proficiency with CRM platforms (Salesforce preferred) and experience leveraging AI tools to improve productivity, customer insights, forecasting, operational efficiency, and customer engagement.
- Excellent communication, presentation, and stakeholder management skills.
Skills
- Creator marketing
- Customer Success leadership
- Enterprise commercial expertise
- Influencer marketing
- Creator economy
- Creator technology
- Social media technology
- MarTech
- Salesforce
- AI tools
Location
- London, UK
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- 8+ years
Benefits
- 25 days vacation
- Floating and set holidays
- Wellness allowance
- Paid parental leave
- Stock options
- Healthcare coverage (mental health, physical therapies, dental, vision, cancer coverage)
- Stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development
- Occasional company-funded meal opportunities
About the Company
- CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
- We’re on a mission to make businesses more human, and humans more impactful.
- We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day.
- CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.
- It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years.
- Was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025.
- Was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions.
- Has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub.
- CreatorIQ is the operating system for creator-led growth.
- Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem.
- With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine.
- CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
Equal Opportunity
- At CreatorIQ, we believe that diversity is the key to unlocking our full potential.
- We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
- By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth.
- Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.