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About the Role

The Director of Social Services (DSS) leads the social service unit, developing and executing service and care plans for residents to foster stabilization, independence, and well-being. The role ensures program compliance, accurate reporting, and builds a strong network with external providers to support residents.

Responsibilities

Ensure residents receive quality and appropriate services.
Develop and maintain a resource network of external providers for various support needs.
Ensure program team leverages network partnerships in service planning.
Ensure Social Worker and Case Management teams develop service and care plans aligned with biopsychosocial assessments.
Ensure assessments and plans provide culturally sensitive analysis and identify appropriate services.
Ensure recreation workshops are engaging and promote education, employment, self-care, and skill development.
Identify and codify best practices and coach the program team.
Review discharge plans to ensure continued enrollment in public benefits and community linkages.
Ensure program deliverables are met.
Develop enhancement strategies for underperforming areas.
Ensure CHI program KPIs align with program metrics.
Ensure proper follow-up to incidents with clients and reporting.
Ensure program team adheres to CHI code of conduct and regulations.
Directly supervise Case Management Supervisor, Social Work Supervisor, and Recreation team.
Troubleshoot difficult resident cases and intervene in special needs cases.
Conduct 1 to 1 meetings with team members and update performance goals in Paycom.

Requirements

Masters degree in Social Work or related field required.
LMSW or LCSW preferred.
Eight years of experience plus three years of supervisory and managerial experience in social work, case management, counseling, or direct advocacy.
Experience with immigrants and immigration issues prioritized.
A bachelor’s degree in social services and ten years of experience in social services with 5+ in a supervisor setting can be used in lieu of the education requirement.
Professional and impeccable verbal and written communication skills.
Proficiency in English required.
Multi-lingual and Spanish proficiency prioritized.
Professional and expert competency in MS Word, Excel, Outlook and the internet.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.
Ability to formulate financial budgets and coach budget management skills.
Ability to make unit visits (walk distances, climb stairs, etc.).
Ability to prioritize, make appropriate decisions and judgment calls.
Extensive experience conducting and reviewing biopsychosocial and needs assessment surveys.
Extensive experience in service and care plan design and execution.
Extensive experience in trauma and recovery counseling.
Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations.
Extensive experience in compliance management and contract management.

Skills

Social Work
Case Management
Counseling
Direct Advocacy
Immigrant Services
MS Word
MS Excel
MS Outlook
Internet Proficiency
CARES
HOME
CAPS
AWARDS
Budget Management
Biopsychosocial Assessment
Service Plan Design
Care Plan Execution
Trauma Counseling
Recovery Counseling
Working with Homeless Individuals
Health Issues
Mental Health Issues
Substance Use
Resident Engagement
Partnership Building
Collaboration
Compliance Management
Contract Management

Location

NYC- Brooklyn 625 - Brooklyn, NY 11215
Gowanus/Park Slope, Brooklyn, NY

Work Type

Full Time
On Call 24 hrs./7 days

Experience Level

Eight years of experience
Three years of supervisory and managerial experience
Ten years of experience in social services with 5+ in a supervisor setting (alternative)

Education Level

Masters degree in Social Work or related field
LMSW or LCSW preferred
Bachelor's degree in social services (alternative)

Salary/Compensations

$85,000.00 - $85,000.00 Salary
$85,000 salary

Benefits

Paid time off
2 personal days awarded annually
Health insurance
Health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Voluntary plans
Dependent Care Spending Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans

About the Company

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Equal Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.