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About the Role
The HOPE Program is seeking a Program Manager to oversee the daily operations of its green economy training programs and supervise Crew Supervisors. This role is responsible for managing the training site, participant experience, and resolving operational issues. The Program Manager will also coordinate internship placements and provide support to the Director.
Responsibilities
- Serve as the daily operational lead for the Bronx site, including opening and closing procedures and ensuring readiness of facilities.
- Arrange daily participant meals, managing vendors and budget.
- Manage OMNY card and transportation benefit distribution, maintaining inventory and reconciling weekly.
- Act as first responder for issues during the program day, addressing conflicts, reporting failures, and handling vendor or scheduling problems.
- Apply HOPE’s incident reporting protocols and complete necessary documentation.
- Directly supervise two Crew Supervisors, setting goals, conducting one-on-ones, and providing feedback.
- Build and publish the weekly Crew Supervisor schedule, adjusting for changes.
- Observe and coach Crew Supervisors on classroom instruction and field supervision.
- Onboard new Crew Supervisors and interns, co-develop professional development plans, and manage credentials.
- Approve timesheets and ensure adequate staffing for classes and projects.
- Assign Crew Supervisors to work engagements and social enterprise contracts in coordination with Project Managers.
- Track Crew Supervisor capacity, credentialing, and attendance to anticipate project needs.
- Support Crew Supervisors in preparing participants for on-the-job training.
- Track participant hours and process payroll weekly, verifying timecards and submitting approved hours.
- Coordinate participant internship placements with external host partners from start to finish.
- Serve as the day-to-day contact for host-site supervisors, addressing concerns and tracking intern progress.
- Ensure Crew Supervisors maintain complete and accurate records in Salesforce.
- Monitor unit performance against goals weekly and address attendance, retention, and completion risks.
- Raise systems and access barriers promptly to ensure reporting and compliance obligations are met.
Requirements
- At least three years of operations or program management experience.
- At least two years directly supervising staff, preferably in workforce development, social enterprise, or a fee-for-service contract environment.
- Demonstrated experience running the day-to-day operations of a physical site, including opening and closing procedures, vendor coordination, and real-time problem solving.
- Experience building and adjusting staff schedules across competing priorities and shifting project calendars.
- Working knowledge of timekeeping and payroll processes, purchasing, and expense reconciliation.
- Willingness to work with people of different cultures and backgrounds, including individuals affected by the criminal legal system, housing insecurity, and substance use.
- Comfort operating in a trauma-informed, participant-centered environment.
- Experience building, documenting, and implementing processes.
- Strong digital skills and experience documenting in a CRM (Salesforce), Google Suite, and Zoom.
- Excellent oral and written communication and organizational skills with strong attention to detail.
- Problem solver, solution oriented, flexible and adaptable.
- Strong team player who works well independently.
Skills
- Operations management
- Program management
- Staff supervision
- Workforce development
- Social enterprise
- Fee-for-service contract management
- Site operations
- Vendor coordination
- Problem-solving
- Schedule building
- Timekeeping
- Payroll processing
- Purchasing
- Expense reconciliation
- Trauma-informed care
- Participant-centered approach
- Process implementation
- CRM documentation (Salesforce)
- Google Suite
- Zoom
- Oral communication
- Written communication
- Organizational skills
- Attention to detail
- Flexibility
- Adaptability
Location
- Bronx, NY
- Brooklyn, NY
Work Type
- Hybrid
- Full Time
Experience Level
- 3+ years of operations or program management experience
- 2+ years of direct staff supervision
Salary/Compensations
- $65,000.00 - $75,000.00 per year
Benefits
- Healthcare
- Vision insurance
- Dental insurance
- Retirement plan
- Competitive vacation
- Half-day Fridays during July and August
- 12 paid holidays
About the Company
- The HOPE Program (HOPE) empowers New Yorkers to build stronger futures through comprehensive training, employment, career advancement, and lifelong support.
- HOPE has stood as a pillar for individuals facing systemic barriers to economic opportunity for forty years.
- Our vision of a Home Of Prosperity and Empowerment goes beyond traditional job placement by preparing participants for sustainable careers and addressing systemic challenges in underserved neighborhoods.
- Through our signature workforce development initiatives and holistic support services, we help participants navigate the challenges of unemployment, underemployment, and financial instability.
- Our employees embody HOPE’s core values—Heart, Opportunity, Purpose-Driven, and Excellence—by embracing a growth mindset, showing empathy, and remaining deeply committed to the individuals we serve.
- We are committed to breaking the cycles of poverty and exclusion that impact so many in our city.
Equal Opportunity
- The HOPE Program is an equal opportunity employer.