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About the Role

This site-based role provides on-site support to residents in a housing program, focusing on engagement, crisis intervention, housing stabilization, and service coordination to promote long-term housing stability for individuals experiencing homelessness and complex needs.

Responsibilities

Complete client intake and initial assessments, including documentation and explanation of services.
Deliver on-site, housing-focused case management using a harm reduction approach.
Conduct regular on-site visits to support housing stability and prevent returns to homelessness.
Provide life skills support (e.g., budgeting, tenant rights, housekeeping, pet care).
Offer supportive counseling, crisis intervention, and system navigation.
Refer and connect clients to services including healthcare, addictions support, employment programs, and community resources.
Advocate on behalf of clients with landlords, OW, ODSP, and other service providers.
Build and maintain positive relationships with landlords to support housing retention.
Maintain accurate, up-to-date records including detailed case notes and care plans.
Prioritize safety during client interactions and in service delivery planning.
Practice trauma-informed, client-centered, and culturally respectful care.
Participate in case reviews, team meetings, and agency initiatives.
Contribute to a positive team culture and uphold the values of CONC.

Requirements

Minimum 2 years of direct support experience with vulnerable populations.
Training in de-escalation and non-violent crisis intervention (e.g., CPI).
Knowledge of harm reduction, trauma-informed care, case management, and system navigation.
Understanding of issues related to homelessness, mental health, addiction, and housing systems.
Familiarity with community-based resources in Toronto.
Strong communication, time management, and organizational skills.
Skilled in problem-solving, conflict resolution, and team collaboration.
Experience working with Indigenous communities is an asset.
Experience in supportive housing or community mental health is an asset.
Proficiency in MS Office and electronic documentation.
Presentation of a current criminal record check.

Skills

Harm reduction
Trauma-informed care
Case management
System navigation
Communication
Time management
Organizational skills
Problem-solving
Conflict resolution
Team collaboration
MS Office proficiency
Electronic documentation

Location

Toronto

Work Type

Site-based
Relief Shifts

Experience Level

Minimum 2 years of direct support experience

Education Level

College diploma or university degree in social work, community mental health, or a related field

About the Company

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.
Our work is rooted in dignity, respect, and a commitment to meeting people where they are.
We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Equal Opportunity

CONC is committed to equity, diversity, and inclusion in our workplace.
We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.
Accommodation is available upon request throughout the recruitment process.