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About the Role
SS8 is seeking an experienced Technical Project Manager to lead the successful delivery and deployment of technology solutions in customer environments. This role involves close collaboration with various teams and customers throughout the delivery lifecycle, translating customer insights into product improvements.
Responsibilities
- Lead cross-functional teams through complex technical deployments and customer acceptance.
- Coordinate Acceptance Test Plans, validation, issue resolution, and customer sign-off.
- Provide technical leadership and act as a trusted advisor to customers and internal teams.
- Identify and manage technical, project, and delivery risks.
- Participate in pre-sales technical reviews, assessing requirements, feasibility, scope, and delivery considerations.
- Develop and maintain technical documentation, deployment guides, and acceptance materials.
- Translate complex technical issues into clear, actionable information for stakeholders.
- Build strong relationships with customers, partners, and internal teams.
- Capture customer feedback and deployment lessons to shape product improvements.
- Drive delivery plans, milestones, stakeholder communications, and successful execution.
- Participate in an out-of-hours on-call rotation for critical escalations and incident handling.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Technology or a related field, or equivalent practical experience.
- 3-5 years’ experience in Technical Project Management, Technical Program Management, Solution Delivery or a related role.
- Proven experience with Linux environments and production Kubernetes clusters.
- Strong knowledge of network configuration, troubleshooting, and protocols.
- Experience with Elasticsearch and MySQL.
- Experience delivering complex enterprise software, telecommunications, cybersecurity, cloud or network-based solutions.
- Strong understanding of software deployment, systems integration, testing, and customer acceptance.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience managing technical and delivery risks and coordinating multiple priorities.
- Flexibility and willingness to participate in a scheduled 24/7 on-call rotation.
- A valid UK driving licence and willingness to travel as required.
- Ability to obtain Developed Vetting (DV) clearance, or currently hold active security clearance.
- Experience in telecommunications, lawful intelligence, cybersecurity, public safety or other regulated technology environments (Nice to have).
- Experience working with government, law enforcement or intelligence customers (Nice to have).
- Experience with AWS, Azure or Google Cloud Platform (Nice to have).
- Familiarity with Agile, SAFe, Waterfall or hybrid delivery methodologies (Nice to have).
- Experience with Jira, Confluence or similar tools (Nice to have).
- PMP, PgMP, Agile, SAFe or related certification (Nice to have).
Skills
- Linux environments
- Production Kubernetes clusters
- Network configuration
- Network troubleshooting
- Network protocols
- Elasticsearch
- MySQL
- Software deployment
- Systems integration
- Testing
- Customer acceptance
- Communication
- Stakeholder management
- Problem-solving
- Risk management
- Agile methodologies
- SAFe methodologies
- Waterfall methodologies
- Jira
- Confluence
Location
- Farnborough office
- Customer sites
- International travel
Work Type
- Hybrid
- On-call rotation
Experience Level
- 3-5 years’ experience in Technical Project Management, Technical Program Management, Solution Delivery or a related role.
Education Level
- Bachelor’s degree in Engineering, Computer Science, Information Technology or a related field, or equivalent practical experience.
About the Company
- SS8 is a leader in Lawful and Location Intelligence, helping make societies safer by providing real-time insights to law enforcement, intelligence agencies, and emergency services.
- Our solutions enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost.
- SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.
- We are committed to fostering a culture of collaboration, innovation, and continuous growth.
- We value contributions and invest in employees' futures.
Equal Opportunity
- SS8 is committed to providing an inclusive workplace and equal opportunities for all candidates and employees.
- We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
- We want everyone to have the opportunity to perform at their best throughout our recruitment process.
- If you have a disability or require a reasonable adjustment at any stage of the application or interview process, please let us know and we’ll be happy to discuss how we can support you.