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About the Role

Drive AI adoption across enterprise accounts in the Enterprise Tech segment, acting as a partner and trusted advisor to help customers harness the full potential of Anthropic's Claude capabilities. Develop genuine partnerships, understand customer business objectives, and provide strategic guidance throughout their journey. Gather customer insights to inform research priorities, product development, and go-to-market strategies.

Responsibilities

Build trusting, strategic relationships with key customer decision makers.
Own customer operations across the lifecycle of each account.
Become an expert in Anthropic's products (API, Claude Code, Cowork) to guide customers.
Proactively drive consumption planning and value realization.
Monitor usage patterns and identify optimization opportunities.
Serve as the customer’s thought partner, socializing Anthropic’s product roadmap.
Develop and execute change management strategies to drive end-user adoption.
Ruthlessly prioritize across the account's many business units and workstreams.

Requirements

6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level.
Experience leading organization-wide change or adoption programs for a product requiring C-suite sponsorship.
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
Cross-functional collaborator who represents the customer proactively.
Passion for AI and interest in responsible development of advanced systems.
Experience building with Claude Code, automating workflows with agents, skills, and tooling.
Ability to bring order to chaos and an enthusiastic 'roll up your sleeves' mentality.

Skills

AI/ML concepts
API integrations
Software implementation patterns
Customer Success
Technical Account Management
Solutions Engineering
Strategy Consulting
Change Management
Communication skills

Location

San Francisco

Work Type

Hybrid

Experience Level

6+ years

Education Level

Bachelor’s degree or equivalent combination of education, training, and/or experience

Salary/Compensations

$151,840—$200,000 USD

Benefits

Competitive compensation
Optional equity donation matching
Generous vacation
Generous parental leave
Flexible working hours
Lovely office space

About the Company

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
The team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders.
Anthropic believes that the highest-impact AI research will be big science, working as a single cohesive team on large-scale research efforts.
Values impact and advancing long-term goals of steerable, trustworthy AI.
Views AI research as an empirical science.
Highly collaborative group with frequent research discussions.
Public benefit corporation headquartered in San Francisco.

Equal Opportunity

Encourages applications even if not all qualifications are met.
Urges candidates who identify as being from underrepresented groups not to exclude themselves prematurely.
Strives to include a range of diverse perspectives on the team.
Believes AI systems have enormous social and ethical implications, making representation important.