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About the Role
The Enterprise AI Systems team owns and rebuilds the systems that run Juul Labs’ core business, including ERP, HRIS, Quality & Regulatory, CRM, and IT Service Management. This role focuses on treating system configuration as code, utilizing version control, automated testing, CI/CD pipelines, and AI coding agents under human review. It sits at the intersection of business systems knowledge, software engineering, and applied AI, functioning more like a DevOps or forward-deployed engineering role.
Responsibilities
- Build Configuration-as-Code (CaC) for core enterprise systems (ERP, HRIS, Quality/Regulatory, CRM, ITSM) to enable version-controlled, tested, and deployed system changes.
- Design and maintain CI/CD pipelines and Git-based workflows for business systems configuration and integration changes.
- Build human-in-the-loop (HITL) review steps for validating AI-generated configuration and code changes before production deployment.
- Evaluate and operationalize AI coding agents to accelerate configuration, integration builds, and regression testing, and define their safe application.
- Build reusable, automated test scripts and regression suites for core business systems to reduce manual testing effort.
- Design and maintain integrations between enterprise systems (ERP, HRIS, Quality/Regulatory, CRM, ITSM) using REST, SOAP, EDI, and middleware tools.
- Partner with stakeholders (Finance, Supply Chain, Quality/Regulatory, HR, Sales) to translate business requirements into automated, auditable system changes.
- Maintain data integrity, security, and compliance (SOX, ITGC controls) across automated pipelines and configuration changes.
- Document system architecture, data flows, and pipelines for technical and non-technical stakeholders.
Requirements
- 5+ years of experience in enterprise systems engineering, DevOps, or business systems development.
- Hands-on ownership of at least one major ERP, HRIS, CRM, Quality/Regulatory, or ITSM platform in a live production environment.
- Solid working knowledge of data and process flow across enterprise systems.
- Hands-on experience building CI/CD pipelines and using Git for version-controlled deployments.
- Experience with or strong interest in using AI coding agents or agentic engineering tools on production work.
- Proficiency in SQL, with experience building automated test scripts and regression suites for large data sets.
- Experience with API and integration technologies (REST, SOAP, EDI) and middleware tools.
- Working knowledge of relevant compliance frameworks (SOX, ITGC).
- Quality/regulatory system experience is a plus.
- Strong written and verbal communication skills.
Skills
- Configuration-as-Code (CaC)
- CI/CD pipelines
- Git
- AI coding agents
- Automated testing
- Regression testing
- SQL
- API integration
- REST
- SOAP
- EDI
- Middleware tools
- SOX compliance
- ITGC compliance
Experience Level
- 5+ years of experience
Education Level
- BS degree in Computer Science or related engineering field, or equivalent experience
Salary/Compensations
- $165,000—$206,000 USD
Benefits
- Equity and performance bonuses
- Cell phone subsidy
- Commuter benefits
- Discounts on JUUL products
- Excellent medical, dental and vision insurance
- Disability insurance
- Life insurance
- Family support benefits
- Wellness benefits
- Legal benefits
- Employee assistance program benefits
- 401(k) plan with company matching
- Biannual discretionary performance bonuses
About the Company
- Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.
- We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation.
- Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.
- We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals.
Equal Opportunity
- Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.
- We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.
- Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act.
- All applicants must have authorization to work for Juul Labs in the US.