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About the Role
The Marlene Meyerson JCC Manhattan seeks a Vice President of Digital Products to lead its digital transformation, focusing on optimizing the user experience of its digital 'front door' and improving operational efficiency, member communication, reporting, and technology use. This role involves working with a primary operating platform managed by a vendor partner, Daxko, to surface critical enhancements and new capabilities.
Responsibilities
- Fine-tune the customer journey for thousands of members across various services like camp registration and film festival ticketing.
- Establish a culture of using data (GA4 and CRM insights) to inform decisions and drive strategic growth.
- Lead and empower a team of three Product roles and manage external agencies (CRM, SEO).
- Guide the strategic vision for training, upskilling, engagement, and hospitality using digital products and professional development.
- Act as a leader in process innovation and serve as the technical bridge between Finance, Marketing, and Programming.
- Ensure the digital roadmap supports the JCC's long-term mission.
- Work in a high-energy, collaborative environment driven by a mission of building and fostering community.
Requirements
- 10+ years of experience leading digital products, websites, customer-facing platforms, or operational technology.
- Strong experience managing websites and digital content platforms, ideally including WordPress.
- Understanding of how website structure, content, navigation, forms, registration flows, SEO, and analytics create a seamless customer journey.
- Ability to translate business needs, staff feedback, member pain points, and data insights into clear priorities, requirements, and improvements.
- Comfort working across systems such as registration platforms, CRM tools, email/marketing platforms, reporting tools, project management systems, and ticketing workflows.
- Experience with Daxko, WordPress, Monday.com, GA4, Tableau, or similar tools is highly valued.
- Ability to work effectively with vendors, agencies, and internal teams, including asking the right questions, clarifying requirements, managing expectations, tracking issues, and advocating for enhancements.
- Comfort using analytics, reporting, customer feedback, and operational insights to guide decisions.
Skills
- Digital Products
- Websites
- Customer-Facing Platforms
- Operational Technology
- WordPress
- Website Structure
- Content Management
- Navigation Design
- Form Design
- Registration Flows
- SEO
- Analytics
- Product Management
- CRM
- Email Marketing
- Reporting Tools
- Project Management
- Ticketing Workflows
- Daxko
- Monday.com
- GA4
- Tableau
- Vendor Management
- Data Analysis
Location
- Upper West Side of Manhattan
Work Type
- Onsite
Experience Level
- 10+ years
Salary/Compensations
- $125,000-$175,000 annually
Benefits
- Supportive, mission-driven work environment
- Health Benefits such as Medical, Dental, and Vision Insurance
- Paid Vacation Time
- Generous offering of Federal and Jewish/Secular Holidays
- 403(b) Retirement Account
- Opportunities for professional development, mentorship, and leadership investment
- Access to all the JCC's cultural, learning, arts, and film programs
- Free fitness membership for the pool and health club
- Discounts on other JCC programs
About the Company
- The Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn.
- Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings-spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services.
- It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.
Equal Opportunity
- The Marlene Meyerson JCC Manhattan is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, sex, marital status and civil partnership/union status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military or veteran status, genetic predisposition or carrier status, or any other characteristic as established and protected by applicable federal, state or local law.