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About the Role
The Branch Manager is responsible for managing all aspects of the branch, providing leadership in member service, sales, operational integrity, business development, and employee development. This role supports Credit Union goals and objectives through leadership and a strong service mentality.
Responsibilities
- Ensure branch, departmental, and organizational service standard objectives are achieved
- Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency & excellence across Branch Management, Banker, and Teller teams
- Drive all branch sales / production efforts to achieve branch, departmental, and organizational goals
- Effectively execute various initiatives to include coaching, sales, service, rocks, projects, etc.
- Leadership development through community engagement; active participation in social impact initiatives, proactively engage in community events organized by Retail / Marketing or other Amplify business partners, and expand role beyond the branch by participating in department / organization initiatives, projects, committees, etc.
- Administer the branch budget, purchasing, and record retention for business expenses; utilizes company funds prudently; reconciles budget and expenses monthly
- Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions
- Upholds credit union policies and procedures and champions organizational culture both internally and externally
- Carries out supervisory responsibilities in accordance with the credit union's policies and applicable laws.
- Directly and/or through subordinates, supervises all teammates in the branch environment.
- Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance appraisals, disciplinary action, and termination.
- Participates in teammate work scheduling, timecard approvals, training / coaching, facilitating meetings, and other similar tasks.
- Maintains ongoing communication with the AVP of Retail Banking, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
- Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
- Attends meetings and facilitates department meetings as scheduled, as directed, or as necessary for effective leadership of the department.
Requirements
- High School diploma or General Education Degree (GED) required
- Bachelor’s degree and three years of successful financial institution experience preferred
- Prior supervisory experience required
- Proven experience in leading a team to successful results in both service and sales is required
- Must be bondable
- Must be able to work a flexible work schedule, including weekends
- Must have or quickly obtain working knowledge of Credit Union’s products & services, policies, standard operating procedures, and State and Federal regulations
- Demonstrated ability to manage multiple priorities and achieve goals
- Proficiency in responding effectively to highly sensitive, complex, emotional, and/or urgent issues related to members, teammates, and vendors
- Proficient verbal and written communication skills
Skills
- Microsoft Office products
- Use of a personal computer
- Use of a telephone
- 10-key
Location
- TX - Esperanza - Austin, TX 78758
- Esperanza
- Pond Springs
- La Frontera
- Cedar Park
Work Type
- Full Time
- On-site
Experience Level
- Three years of successful financial institution experience preferred
- Prior supervisory experience required
- Proven experience in leading a team to successful results in both service and sales is required
Education Level
- High School diploma or General Education Degree (GED)
- Bachelor’s degree preferred
- Undergraduate and graduate tuition benefits for eligible full-time and part-time team members
Salary/Compensations
- $103,252.00 Salary
Benefits
- Medical
- Dental
- 401(k) programs
- 401(k) with a company match of 100% on the first 5% you contribute
- Paid volunteer hours
- Development programs
- Customized volunteer opportunities with our signature partners (Saint Louise House)
- Additional paid time off for volunteer-related activities
- Undergraduate and graduate tuition benefits for eligible full-time and part-time team members
About the Company
- As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits.
- Named a Top Workplace by the Austin American-Statesman seven years in a row.
- The only full-service financial institution that doesn’t have deposit fees of any kind.
- We’re looking for teammates who are inspired by our mission and ready to grow their careers.
- As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.
Equal Opportunity
- Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.