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About the Role
Superhuman is seeking a Customer Marketing Manager to develop and expand programs that leverage customers as a key growth driver across Grammarly, Superhuman Docs, and Superhuman Mail. This is a high-impact, individual-contributor role with full ownership of customer stories, testimonials, and voice-of-customer initiatives.
Responsibilities
- Recruit and manage a consistent roster of customers across the Superhuman suite of products to advocate for the brand in campaigns, events, and sales conversations.
- Produce strategically relevant proof assets, including case studies, video testimonials, and quotes, that effectively communicate use cases, outcomes, and product value.
- Manage the company's proof asset library, encompassing testimonial capture and tracking, logo rights, internal enablement, approvals, and feedback loops to Product and Marketing teams.
- Prioritize customers and use cases for storytelling based on impact, readiness, and strategic relevance, and define the creative vision for these stories.
- Manage the end-to-end production of customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication.
- Apply strong editorial judgment to craft clear, compelling narratives, ensuring consistent accuracy, clarity, and credibility across all content and formats.
- Partner with Sales and CS to identify effective proof points and significant content gaps.
- Collaborate with Brand, Product, and Revenue Marketing on customer-centric marketing campaigns and initiatives.
- Improve how customer storytelling supports broader Go-To-Market efforts.
- Coordinate with Comms/PR and Content on customer story placement and other editorial opportunities like blogs, social media, and whitepapers.
Requirements
- 3-5+ years of experience in customer marketing, customer advocacy, or content marketing, preferably in B2B SaaS or tech.
- Proven track record of producing customer proof assets that deliver measurable impact.
- Strong relationship-building skills with comfort in working directly with customers, executives, and cross-functional stakeholders.
- Excellent written and verbal communication skills, with a talent for identifying and shaping compelling customer stories.
- Strong editorial judgment and experience managing end-to-end production (video, interviews, multimedia), from briefing to final delivery.
- Highly organized with the ability to manage a pipeline of multiple customers, requests, and stakeholders concurrently.
- Demonstrated ability to work independently with minimal supervision.
- Proactively manages tasks and priorities across multiple projects.
- Analyzes and executes work efficiently.
- Collaborates effectively with cross-functional teams.
- Thrives in fast-paced, results-driven environments.
Skills
- Customer Marketing
- Customer Advocacy
- Content Marketing
- B2B SaaS
- Tech
- Video Production
- Interviewing
- Multimedia Production
- Editorial Judgment
- Relationship Building
- Written Communication
- Verbal Communication
- Project Management
- Cross-functional Collaboration
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 3-5+ years
Benefits
- Excellent health care (medical, dental, vision, mental health, fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year
- 12 days of paid holidays per year
- Two floating holidays per year
- Flexible sick time
- Generous stipends (caregiving, pet care, wellness, home office)
- Annual professional development budget and opportunities
About the Company
- Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone.
- The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites.
- The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.
- Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters.
- Learn more at superhuman.com and about our values here.
Equal Opportunity
- At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations.
- We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
- Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US).
- We also abide by the Employment Equity Act (Canada).