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About the Role

The Client Outreach and Engagement staff members will act as the triage point for LEAD in Albany, Cohoes, and Watervliet, ensuring effective communication and collaboration between partners. This position will provide harm reduction-based, person-centered case management in the community to individuals referred to LEAD, which may include accompanying clients to necessary services and conducting street outreach as needed.

Responsibilities

Conduct outreach in community settings frequented by individuals experiencing poverty, mental health, and substance use concerns.
Provide initial screening, engagement, and build trusting relationships with potential/current LEAD clients and stakeholders.
Deliver person-centered supportive services using evidence-based practices.
Regularly update assessments, progress notes, and goal tracking in the database.
Act as a dedicated client advocate across service providers and within the criminal justice system when appropriate.
Participate actively in regular multidisciplinary team meetings, providing case updates and engaging in creative problem-solving.
Develop and maintain strong collaborative relationships with key LEAD partners, Albany County offices, and community providers.
Conduct street outreach as needed to engage referred and diverted individuals who have yet to engage with their assigned case manager.
Accompany clients to necessary services such as homeless shelters, the Department of Social Services, court appointments, probation appointments, medical services, and meeting at a client’s home or in places in the community that have been mutually agreed upon.

Requirements

High School Diploma or equivalent (GED/TASC) required; College degree highly preferred.
Minimum of one (1) year of experience in homeless services; previous experience in a human services agency is a plus.
Must possess a clean, valid New York State Driver’s License and have held a valid license for at least one year.
Must successfully pass all required pre-employment background checks.
Proficiency in digital tools and software, including Microsoft Office Suite (Word, Excel) and Google Workspace (Gmail, Google Docs), with a strong understanding of secure internet practices.
Excellent written and oral communication skills, paired with a high aptitude for detailed writing.
Exceptional organizational, planning, and time-management capabilities with high attention to detail.
Strong interpersonal skills, exhibiting genuine empathy, patience, and adaptability when working with clients and staff.
Ability to work effectively both independently and cohesively as a collaborative team member.
Demonstrated capacity to perform effectively and maintain composure in a fast-paced, high-stress environment.
High degree of self-motivation, engagement, and the proven ability to handle sensitive client data with strict confidentiality.
Ability to legally operate a motor vehicle to transport clients to appointments as needed.
Capability to carry out the physical and organizational requirements of the job efficiently.

Skills

Harm reduction-based case management
Person-centered case management
Trauma-informed support
Evidence-based practices (Critical Time Intervention, Motivational Interviewing)
Advocacy
System navigation
Multidisciplinary collaboration
Partnership and network building
Microsoft Office Suite (Word, Excel)
Google Workspace (Gmail, Google Docs)
Secure internet practices
Written communication
Oral communication
Detailed writing
Organizational skills
Planning skills
Time-management skills
Attention to detail
Interpersonal skills
Empathy
Patience
Adaptability
Independent work
Teamwork
Crisis intervention
Judgment
Cultural competency
Data privacy
PHI access

Location

Albany, NY

Work Type

Hybrid (remote/office)
Full-time

Experience Level

Minimum of one (1) year of experience in homeless services

Education Level

High School Diploma or equivalent (GED/TASC)
College degree highly preferred

Salary/Compensations

$22.06-$25.69 per hour

Benefits

Pension Plan with generous agency contribution
403(b) Retirement Savings
Public Service Loan Forgiveness (PSLF) Program eligibility
Travel and mileage reimbursements
Comprehensive Health Insurance (Medical, Dental, Vision)
$600 annual wellness reimbursement
Generous Combined Leave Time (CLT)
Paid holidays
Fully employer-paid life insurance
Paid Certifications & Training (TCI, CPR/AED/First Aid)
Tuition Assistance
Career Advancement opportunities

About the Company

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York.
We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults.
St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace.
We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.
Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.

Equal Opportunity

St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.