Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Technology Adoption Lead - CISCO role.

Rezi rewrites your resume against Datacom's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Technology Adoption Lead - CISCO posting at Datacom — free, in seconds.

About the Role

We are seeking an experienced Technology Adoption Lead to collaborate with customers, internal teams, and technology partners to drive user adoption, behavior change, and value realization for technology solutions. This role focuses on helping customers maximize their Cisco technology investments through structured adoption strategies, enablement programs, and measurable success outcomes.

Responsibilities

Lead the development and execution of customer adoption strategies that maximize technology utilization, engagement, and return on investment.
Act as a trusted advisor, guiding customers through behavior change, workflow optimization, and value realization initiatives.
Partner with sales, delivery, and vendor teams to create adoption roadmaps, success plans, and measurable business outcomes.
Design and deliver customer enablement programs including workshops, training sessions, communications plans, and adoption campaigns.
Gather and translate customer requirements, workflows, and success criteria into actionable adoption plans.
Develop adoption reporting, insights, and success metrics that demonstrate customer value and support continuous improvement.
Support customers through technology lifecycle initiatives, helping drive platform consumption, business adoption, and long-term customer success.
Identify opportunities to showcase value realization, including productivity improvements, operational efficiencies, technology optimization, and commercial benefits achieved through successful adoption.
Ensure adoption frameworks, communications, and materials remain aligned to vendor best practices, governance requirements, and customer objectives.
Collaborate across sales, delivery, product, and vendor teams to embed adoption outcomes throughout the entire customer lifecycle.
Support internal capability growth by sharing adoption expertise and best practices across Datacom.

Requirements

5+ years' experience in technology adoption, customer success, change management, or a related discipline.
Demonstrated experience delivering customer enablement programs, workshops, training initiatives, and adoption campaigns.
Experience navigating complex customer environments and engaging with a broad range of stakeholders.
Proven experience creating adoption roadmaps, success plans, and reporting against measurable outcomes.
Experience working with major technology vendors and customer success frameworks will be highly regarded.

Skills

Strong understanding of technology adoption methodologies, change management principles, and customer success frameworks.
Strong understanding of CISCO Solutions
Broad knowledge of digital collaboration, networking technologies, and user-centric transformation practices.
Strong understanding of how technology adoption contributes to customer outcomes, lifecycle growth, and long-term business value.
Ability to articulate both technical and commercial benefits to executive and operational stakeholders.
Strong analytical capability with the ability to derive insights from adoption data and success metrics.
Ability to translate technical capability into tangible business outcomes and customer value.

Location

Australia
New Zealand

Work Type

Remote working
Flexi-hours

Experience Level

5+ years' experience

Benefits

Social events
Chill-out spaces
Remote working
Flexi-hours
Professional development courses

About the Company

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.