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About the Role
Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.
Responsibilities
- Create moments of delight and care through memorable, anticipatory and personalized human interactions
- Serve as the main point of contact for client inquiries, requests, and feedback
- Act as brand ambassador for JLL and our clients, building lasting relationships
- Maintain high visibility to staff and provide personalized service levels based on individual needs
- Anticipate client needs and proactively address requirements to enhance their experience
- Conduct proactive premises inspections and floor walks (including meeting rooms, pantry, social areas)
- Ensure all areas are clean, orderly, and ready to use throughout the day
- Foster business & employee engagement and community host initiatives
- Manage the front desk, ensuring we deliver a five star service in both meeting room and events management
- Coordinate and manage all meetings and events within the Client Suite
- Support and manage meeting room booking systems, ensuring accuracy and smooth operations
- Oversee setup, execution, and breakdown of events ensuring seamless delivery
- Coordinate internal events working with Hospitality teams and vendors as appropriate
- Coordinate event logistics including catering, audio-visual equipment, and room configurations
- Ensure seamless communication with hospitality/GRH teams for internal and external events
- Act as primary point of contact for all vendors and service providers
- Coordinate vendor schedules and ensure service delivery meets premium standards
- Proactively raise work orders and provide frequent status updates
- Conduct regular vendor performance reviews and relationship management
- Ensure all vendor activities comply with building policies and procedures
- Process and chase outstanding invoices in a timely manner
- Raise work orders for approved services and supplies
- Maintain current knowledge of health and safety regulations and ensure compliance
- Conduct regular safety assessments on spaces and report any good catches
- Support health and safety functions with dedicated training and protocols
- Ensure all activities and events comply with safety protocols
- Monitor customer feedback regularly and produce appropriate action plans
- Ensure all signage and messages are current and relevant
- Support internal communications including cascading information and managing local intranet pages
- Provide day-to-day administrative support to the JLL leadership team
- Prepare and maintain reports, presentations, dashboards, and other business documentation
- Coordinate and organize leadership meetings, including scheduling, room bookings, agendas, and logistics
- Capture and distribute Minutes of Meeting (MoM) and track follow-up actions to completion
- Assist with internal communications, stakeholder engagement activities, and special projects
- Ensure accurate record keeping and timely completion of administrative tasks to support business operations
Requirements
- Fluent in English language – written and oral
- Minimum 3 years previous hospitality/co-working experience
- Previous events experience strongly preferred
- Exceptional customer service skills with natural "people person" qualities
- Strong relationship building abilities
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access)
- Strong problem-solving skills with ability to react quickly and decisively
- High attention to detail and exceptional organizational skills
- Outstanding time management and multi-tasking abilities
Skills
- People skills
- Customer service
- Relationship building
- Verbal communication
- Written communication
- Microsoft Office Suite proficiency
- Problem-solving
- Attention to detail
- Organizational skills
- Time management
- Multi-tasking
- Anticipatory service mindset
- Team player
- Ability to work under pressure
- Meet tight deadlines
- Professional discretion
- Confidentiality
Location
- On-site – London, GBR
Work Type
- On-site
Experience Level
- Minimum 3 years previous hospitality/co-working experience
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
- Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- We take our responsibility to protect the personal information provided to us seriously.
- Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
- We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
- We will then delete it safely and securely.
- For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
- For additional details please see our career site pages for each country.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.