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About the Role
The Business Central (BC) Manager is responsible for leading the successful implementation, optimization, and management of D365 Business Central solutions. This role requires a dynamic leader who can bridge technical expertise with business acumen to ensure that our clients achieve their desired outcomes. The Engagement Manager will collaborate with cross-functional teams, guide clients through the implementation process, and provide strategic insights to maximize the value of the D365 Business Central platform.
Responsibilities
- Lead the full lifecycle of D365 Business Central implementations, from project planning through to go-live and post-implementation support.
- Collaborate closely with internal departments and clients to identify business requirements, providing expert guidance on how D365 Business Central can meet and exceed those needs.
- Develop, document, and continuously improve processes and procedures to enhance service delivery, documenting best practices, and contributing to the knowledge base.
- Partner with the Sales team to coordinate software demonstrations, develop Statements of Work (SOWs), and support business development initiatives.
- Serve as a trusted advisor for clients and teams, providing consulting services and leveraging deep system knowledge to offer recommendations and solutions aligned with client goals.
- Provide regular, clear, and concise project status reports, and engage in proactive discussions with clients to ensure satisfaction and address concerns.
- Lead and facilitate client and team meetings, conveying complex concepts to both technical and non-technical audiences, from staff level through c-suite.
- Act as the main point of contact for all D365 Business Central-related inquiries and issues, providing technical support and troubleshooting assistance.
- Design and deliver comprehensive training programs to ensure client and employee proficiency in D365 Business Central functionalities.
- Stay informed of the latest D365 Business Central releases, features, and industry trends, advising clients on leveraging new functionalities to improve operations.
Requirements
- BA/BS in Business, IT, related field or equivalent work experience.
- Minimum of 6 years of hands-on experience with D365 Business Central implementations.
- Minimum of 2 years’ experience in a leadership role, managing teams, and overseeing client engagements.
- In-depth knowledge of D365 Business Central configuration, maintenance, and optimization.
- Proven ability to manage multiple projects simultaneously with strong organizational and time management skills.
- Understanding of financial planning and analysis is highly desirable.
- Excellent analytical and problem-solving skills, particularly in resolving complex technical issues.
- Experience in developing and delivering effective training programs to diverse audiences.
- Travel for Armanino business and clients, as needed.
Skills
- D365 Business Central implementations
- D365 Business Central configuration
- D365 Business Central maintenance
- D365 Business Central optimization
- Project planning
- Client collaboration
- Business requirements identification
- Process improvement
- Best practice documentation
- Knowledge base contribution
- Sales team partnership
- Software demonstration coordination
- Statement of Work (SOW) development
- Business development support
- Consulting services
- System knowledge
- Client goal alignment
- Project status reporting
- Client communication
- Meeting facilitation
- Technical support
- Troubleshooting
- Training program design
- Training program delivery
- D365 Business Central functionalities
- Industry trend analysis
- Organizational skills
- Time management skills
- Financial planning and analysis
- Analytical skills
- Problem-solving skills
- Microsoft certifications related to D365 Business Central
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- 6 years of hands-on experience with D365 Business Central implementations
- 2 years’ experience in a leadership role
Education Level
- BA/BS in Business, IT, related field or equivalent work experience
Salary/Compensations
- Colorado residents: $136,100 - $185,600
- Washington, Illinois, New York, and Southern California residents: $149,800 - $204,100
- Northern California residents: $156,600 - $213,300
Benefits
- Medical
- Dental
- Vision
- Generous PTO plan
- Paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
About the Company
- Armanino is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards.
- Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services.
- Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.
- Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work.
- We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
- We want you to integrate all aspects of your life with your career.
- At Armanino, we know you don’t check-out of life when you check-in at work.
- That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap.
- We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.
Equal Opportunity
- Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
- Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.
- For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
- For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/