Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Desktop Support Engineer role.
Rezi rewrites your resume against TSG Risk Management's job description. Free.
Tailor your resume to this Senior Desktop Support Engineer role.
Rezi rewrites your resume against TSG Risk Management's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Desktop Support Engineer posting at TSG Risk Management — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Desktop Support Engineer posting at TSG Risk Management — free, in seconds.
About the Role
Seeking an experienced Senior Desktop Support Engineer to provide high-level technical support in a fast-paced financial-services environment. This role serves as a senior escalation point for complex desktop, hardware, software, network connectivity, and access-related issues, delivering responsive and professional support to all employees.
Responsibilities
- Provide advanced desktop and end-user support in an on-site financial-services environment.
- Serve as an escalation point for complex hardware, software, application, network connectivity, and access-related issues.
- Diagnose and resolve Windows operating system, Microsoft Office, and desktop application issues.
- Install, configure, maintain, and troubleshoot computers, mobile devices, software, and peripheral equipment.
- Manage and prioritize support tickets while meeting established response and resolution expectations.
- Support employee onboarding and offboarding, including device preparation, application setup, account access, and equipment collection.
- Assist with user account administration, password resets, permissions, and access management.
- Provide support for Microsoft Intune, Active Directory, and related endpoint-management tools.
- Troubleshoot printers, conference-room technology, remote-access tools, and other workplace systems.
- Coordinate with infrastructure, network, security, and application teams to resolve escalated issues.
- Communicate clearly with users regarding issue status, resolution steps, and expected timelines.
- Create and maintain accurate technical documentation, support procedures, and knowledge-base articles.
- Identify recurring problems and recommend improvements to desktop-support processes and systems.
- Assist with technology upgrades, deployments, migrations, and other IT projects.
- Provide professional, discreet, and customer-focused support to executives and other senior employees.
- Follow established security, compliance, and data-protection procedures.
Requirements
- At least five years of professional desktop support, help desk, or end-user computing experience.
- Previous desktop support experience within the financial-services industry is required.
- Strong knowledge of Windows operating systems and Microsoft Office applications.
- Advanced experience troubleshooting computer hardware, software, peripherals, and connectivity issues.
- Experience with Active Directory, user-access management, and permission troubleshooting.
- Familiarity with Microsoft Intune or another endpoint-management platform.
- Experience using ServiceNow or another enterprise IT ticketing system.
- Working knowledge of TCP/IP networking, VPNs, Wi-Fi, and general connectivity troubleshooting.
- Experience supporting employee onboarding, offboarding, and workstation deployments.
- Ability to prioritize multiple requests and respond effectively to urgent technical issues.
- Strong written and verbal communication skills.
- Excellent problem-solving skills and attention to detail.
- Professional, customer-service-oriented approach.
- Ability to work independently while collaborating with other IT teams.
- Ability to handle confidential and sensitive information appropriately.
- Ability to work on-site in New York City Monday through Friday.
Skills
- Windows Operating Systems
- Microsoft Office
- Computer Hardware Troubleshooting
- Software Troubleshooting
- Peripheral Troubleshooting
- Connectivity Troubleshooting
- Active Directory
- User Access Management
- Permission Troubleshooting
- Microsoft Intune
- Endpoint Management
- ServiceNow
- TCP/IP Networking
- VPNs
- Wi-Fi Troubleshooting
- Employee Onboarding Support
- Employee Offboarding Support
- Workstation Deployment
- Technical Documentation
- Support Procedures
- Knowledge Base Creation
- ITIL
- Microsoft 365
- Azure Active Directory
- Microsoft Entra ID
- Mobile Device Management
- Financial Applications Support
- Market Data Platforms Support
Location
- New York, NY
Work Type
- In person
- Monday through Friday, 8-hour day shift
Experience Level
- Senior
- At least five years of professional desktop support, help desk or end-user computing experience
Education Level
- CompTIA A+ certifications
- Microsoft certifications
- ITIL certifications
Salary/Compensations
- $85,000–$110,000 per year