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About the Role

Rose Associates is seeking a dedicated and detail-oriented Assistant Community Manager for its multifamily properties. This role is crucial in supporting the Community Manager with daily operations, resident relations, and administrative tasks to ensure the success of vibrant residential communities.

Responsibilities

Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
Liaise between ownership and residents, including drafting and distributing resident communications.
Foster positive relationships among residents, management, and building staff.
Analyze income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files.
Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.
Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds.
Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
Collaborate with property management and maintenance on renovations or CapEx projects, obtain vendor estimates and review contracts, provide recommendations for modifications and coordinate vendors for repairs as necessary.
Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements.
Maintain competitive marketplace intelligence to contribute to sales, marketing, and operational initiatives for budgeted occupancy and customer retention goals.
Supervise programs for resident retention and collaborate with internal departments.
Be available for after-hours emergencies, ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
Be present on-site and able to move throughout the building to address community-related matters.
Perform duties outside their normal responsibilities as needed.

Requirements

Minimum of 3 years of multifamily leasing and/or assistant community management experience.
Technical knowledge of building operations and maintenance.
Understanding of marketing trends, budgeting, and reporting.
Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
All active license holders must register their license with Rose Associates upon hire.
Work authorization required.
Must be available to work weekends (Saturdays and Sundays).

Skills

Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
Exceptional communication skills.

Location

Brooklyn, NY

Work Type

On-site
Full-time

Experience Level

3+ years

Education Level

Bachelor’s degree in business, marketing, real estate, or finance is preferred.

Salary/Compensations

$80,000 - $85,000

Benefits

Significant incentive pay
Full benefits packages

About the Company

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating leading properties in urban markets from Philadelphia to Boston.
Our dynamic services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
We partner with private owners and institutional investors globally to develop and operate iconic assets.
We rely on technology and deep expertise to consistently outperform the market in the operation of more than 30,000 units across approximately 250 properties.
Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform for the past three years.
Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion.
As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support.

Equal Opportunity

All official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com.
We will never request payment, financial information, or sensitive personal documentation during the application process.
We will never extend a job offer without first conducting a formal in-person interview.
If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.