Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Case Manager, Behavioural Support_FT-Contract role.

Rezi rewrites your resume against LOFT Community Services's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Case Manager, Behavioural Support_FT-Contract posting at LOFT Community Services — free, in seconds.

About the Role

The Behaviour Support Team provides direct care, education, and support to seniors demonstrating responsive behaviours associated with dementia, mental illness, addictions, or other neurological conditions. This role assists in creating and coordinating a behaviour support network, providing direct service to mitigate escalating behaviours, and coordinating client transitions.

Responsibilities

Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
Conduct behavioural assessments and maintain accurate, timely documentation and reports.
Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
Provide training, consultation, and ongoing support to staff, families, and caregivers.
Offer supportive counselling and connect clients to appropriate health care services and community resources.
Deliver crisis intervention and assist in creating effective crisis management plans.
Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
Participate in team meetings, care conferences, and interdisciplinary collaboration.
Maintain strict confidentiality and adhere to organizational policies and procedures.
Work primarily within hospital settings, ensuring compliance with health and safety protocols.
Engage in required training and contribute to the Behaviour Support Resource Team.
Perform additional duties as assigned by leadership.

Requirements

Completion of a diploma/degree in Social Services/Human Services or equivalent.
Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions.
An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with persons served on goals/priorities.
Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.
Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training.
Ability to collaborate effectively with other members of inter-professional care teams, persons served, family members and community team members.
Good oral and written communication skills and computer literacy, including MS Word and Excel.
Counselling and responding skills.
Creativity and flexibility to approaches.
Knowledge of community resources and supports.
Ability to work effectively as part of a team and interact with workers from a variety of agencies.
Strong assessment skills.
Understanding of cultural competency and framework.
Valid driver’s license and access to own vehicle is required.
A satisfactory vulnerable sector check (VSC) is also required.

Skills

Behavioural Support
Direct Care
Education
Support
Behavioural Assessments
Documentation
Liaison
Advocacy
Collaboration
Training
Consultation
Supportive Counselling
Crisis Intervention
Problem-Solving
Interpersonal Skills
Communication Skills
Computer Literacy
Counselling Skills
Responding Skills
Teamwork
Assessment Skills
Cultural Competency

Location

Toronto, ON

Work Type

Onsite
12-Month Contract

Experience Level

Minimum three years related experience

Education Level

Diploma/degree in Social Services/Human Services or equivalent

Salary/Compensations

$57,007 - $71,647

Benefits

24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.