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About the Role

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease benefits and ensuring customer satisfaction. You will build relationships with customers over the phone and face-to-face to bring them closer to ownership of their merchandise.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Loading, appropriately securing product and safely operating the company vehicle.
Clean and certify returned merchandise.

Requirements

Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
Must be able to be DOT certified, if required in location of position.
Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Skills

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation and persuasion skills.
Uphold the Aaron’s Brand and protect company assets.
Passion for making a positive difference in customers’ lives.
Retail/customer service experience.
High energy with the ability to effectively perform all functions of the store.
Proper telephone etiquette.
Maintain a professional appearance.

Location

United States
Canada

Work Type

Full-time
Part-time

Experience Level

Entry Level

Education Level

High School diploma, GED or equivalent

Salary/Compensations

$17.00 to $18.00 per hour

Benefits

On Demand Pay through Dayforce Wallet
Excellent Career Advancement Opportunities
Paid time off, including vacation, sick and holidays.
Sunday off plus one day off during the week.
Medical, dental and vision insurance
Health Savings Account and Flexible Spending Accounts
401(k) Plan with contribution matching.
Employee Assistance Program
Employee Purchase Program

About the Company

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service.
We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits.
At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada.
Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives.
If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Equal Opportunity

Aaron’s is an Equal Opportunity Employer.
Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.
Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.