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About the Role
The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. The role executes project tasks to ensure timely completion of key milestones, collaborates with team members for accurate conversion, and provides consultative input on products and services to meet clients' business requirements. Successful candidates will demonstrate a dedicated focus to clients, establish rapport, understand needs, and tactfully address challenges while driving implementation forward. They will also possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize business productivity, client satisfaction, and retention.
Responsibilities
- Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite, utilizing effective client service and change management practices to ensure a smooth conversion.
- Act as the primary client contact throughout the client implementation process, escalating needs, issues, and concerns to business partners and management as appropriate.
- Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building, ensuring clients' requirements and business objectives are clearly defined and understood by the project team.
- Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals.
- Work in coordination with non-client facing Implementation team members to ensure accurate database configuration.
- Test client data and Paycor system configuration to ensure proper functionality and quality, resolving data discrepancies as a result of testing and/or initial production activity within the software.
- Investigate, analyze, and recommend solutions for clients' issues, collaborating with Implementation leadership and Technical Support staff to eliminate recurring issues.
- Maintain accurate project status in Paycor project management software, providing real-time updates to project stakeholders and proactively identifying and mitigating project risks.
- Conduct face-to-face telephone/web-based system review sessions with new users.
- Work closely with sales partners to ensure client expectations are being met, providing technical expertise to support the Sales team when needed.
- Transition clients to ongoing Client Services Support resources upon successful implementation.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree - Required
- 1 year of experience in a client-facing position
- Prior implementation, project management or business to business sales experience a plus.
- Knowledge of human capital software preferred.
Experience Level
- 1 year of experience in a client-facing position
Education Level
- Bachelor's Degree
Salary/Compensations
- $47,600.00 - $74,800.00 annually
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Comprehensive work-life balance programs
- Award-winning training and development programs
- Paid time off for volunteerism
About the Company
- Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
- As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.
- This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.
- At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Equal Opportunity
- Paychex is an equal opportunity employer.
- We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit.
- We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.