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About the Role
We are currently hiring a Clinic Support Associate for immediate, long-term employment. This role involves managing front desk operations and assisting clinicians with patient care to ensure a smooth and welcoming experience for every patient. This is a hands-on role in a fast-growing field where you can make a real impact and grow with an expert team.
Responsibilities
- Greet and welcome patients and visitors with an upbeat attitude, answering or directing inquiries and checking in patients.
- Deliver high-level customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
- Manage scheduling operations with a focus on growth, maximizing provider availability and treatment room usage.
- Maintain on-time patient flow by notifying clinicians of patient arrivals, monitoring service delivery, and alerting providers of delays.
- Receive and process incoming faxes promptly.
- Perform accurate data entry into the Electronic Medical Record (EMR) system.
- Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
- Tally, reconcile co-pays, and manage credit extended to patients.
- Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
- Contact treating physicians to obtain updated prescriptions and Plans of Care.
- Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
- Educate patients on proper equipment use and exercise techniques.
- Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
- Provide information to patients by answering questions, addressing concerns, and alleviating fears.
- Maintain patient confidentiality in compliance with HIPAA guidelines and clinic policies.
- Maintain a safe, clean, and organized environment.
- Perform light cleaning duties including laundry, treatment table turnover, and garbage disposal.
- Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, and assisting patients on equipment.
- Answer calls from physicians, hospitals, and patients with exemplary customer service skills.
- Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing orders, and verifying receipt.
- Perform other duties and assignments as required to support clinic operations and patient care.
Requirements
- High school diploma or GED is required.
- One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
- One year of experience in a customer service-oriented role is strongly preferred.
- Proficiency in Google Suite is required.
- Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
- Ability to calmly and effectively resolve client concerns.
- Ability to work effectively within a team environment.
- Excellent interpersonal skills and the ability to quickly adapt to new programs.
- Ability to successfully complete in-service training.
- Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
- Ability to maintain a professional attitude and conduct in the welfare of patients.
- Strong record-keeping and report-writing skills.
- Ability to use logic and problem-solving skills to resolve issues.
- Ability to work independently under tight deadlines in a rapidly changing environment.
- Excellent time management and organizational skills.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands.
- Must be able to seek supervisory assistance as appropriate.
- May be required to assist or find appropriate assistance to make accommodations for disabled individuals.
- Staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- Staff member can regularly lift and/or move up to 40 pounds.
- Specific vision abilities required include close vision, distance vision, and depth perception.
Skills
- EMR systems
- Google Suite
- Communication skills
- Interpersonal skills
- Time management
- Organizational skills
- Record-keeping
- Report-writing
- Problem-solving
Location
- Onsite
Work Type
- Full-time
- Long-term
Experience Level
- 1 year of medical office experience preferred
- 1 year of customer service experience preferred
Education Level
- High school diploma or GED
Salary/Compensations
- USD 17 - USD 20 - hourly
About the Company
- Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services.
- We are driven by our mission to continually invest in our people and offer the best workplace environment possible.