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About the Role
KRUSH Tech is seeking an IT Support Specialist to join our growing team. This role will serve as a Tier 2/3 escalation point for help desk support, own identity and access management through Okta, and manage end-to-end equipment provisioning for new hires and existing employees. The ideal candidate combines strong technical troubleshooting skills with a service mindset and a passion for building reliable IT operations from the ground up. At KRUSH Tech, we embrace a hands-on, ownership-driven culture where every team member — including IT — plays a direct role in enabling the business. Successful candidates thrive in an environment with limited legacy process, are comfortable building structure as they go, and take pride in making sure employees have what they need to do their best work from day one.
Responsibilities
- Serve as a Tier 2/3 escalation point for help desk tickets, resolving complex hardware, software, network, and account-access issues.
- Administer user lifecycle in Okta, including provisioning, deprovisioning, group/role assignments, SSO, and MFA troubleshooting.
- Own end-to-end equipment provisioning — imaging, configuring, and deploying laptops and peripherals for new hires.
- Maintain an accurate hardware asset inventory, including assignment, warranty, and lifecycle status.
- Partner with HR/People Ops on joiner, mover, and leaver workflows to ensure timely and accurate access and equipment changes.
- Build and document IT onboarding/offboarding runbooks, knowledge base articles, and standard operating procedures.
Requirements
- 3–5+ years of IT support experience, with demonstrated Tier 2/3-level troubleshooting.
- Hands-on experience administering Okta or a comparable identity provider (Azure AD/Entra ID, OneLogin, etc.).
- Experience owning equipment/asset provisioning and lifecycle management in a corporate environment.
- Solid working knowledge of Windows and macOS endpoint support.
- Strong ownership mentality — comfortable operating with limited process in an early-stage environment.
- Candidates must be authorized to work in the U.S. without the need for employer-sponsored visa support, now or in the future.
Skills
- Okta
- Azure AD/Entra ID
- OneLogin
- Windows endpoint support
- macOS endpoint support
- MDM
- Jamf
- Intune
- PowerShell
- Okta Workflows
Location
- Austin, Texas
Work Type
- Onsite
- Full-Time
Experience Level
- 3-5+ years
About the Company
- KRUSH Tech is building the future of aerospace, defense, communications, and autonomous systems.
- We develop advanced technologies that transform innovative ideas into reliable, production-ready solutions.
- Our multidisciplinary teams collaborate across engineering, software, manufacturing, supply chain, and operations to solve complex challenges and deliver next-generation capabilities for our customers.
- We are driven by innovation, technical excellence, and a commitment to advancing the future of autonomous aerospace systems.
- Work on the technology backbone of a cutting-edge autonomous aerospace and defense company.
- Collaborate with a lean, highly capable team across engineering, operations, and business functions.
- Directly shape IT systems and processes from the ground up.
- Take ownership of the tools and access that keep the whole company running.
- Grow your career in a fast-paced, innovative, and mission-driven environment.
Equal Opportunity
- KRUSH Tech is an Equal Opportunity Employer.
- We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
- KRUSH Tech is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process and during employment.
- If you require assistance or an accommodation due to a disability, please contact Human Resources.