Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Writer Intern role.
Rezi rewrites your resume against Zipline's job description. Free.
Tailor your resume to this Technical Writer Intern role.
Rezi rewrites your resume against Zipline's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Writer Intern posting at Zipline — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Writer Intern posting at Zipline — free, in seconds.
About the Role
The Technical Writing team builds and maintains a dependable documentation system that supports safe, effective work across Zipline’s products and operations. We partner with engineering, operations, and support to translate complex technical and operational information into clear manuals, procedures, guides, references, onboarding materials, and troubleshooting content. Our work spans the full documentation lifecycle, from understanding user needs and how systems operate to organizing, editing, reviewing, and publishing content. We set a high bar for accuracy, clarity, consistency, usability, and timeliness while making it easier for people to find the right information at the right time.
Responsibilities
- Review and improve manuals, procedures, guides, and other content for clarity, accuracy, completeness, consistency, timeliness, and usability.
- Update materials to reflect current product behavior, use timeless language, and broaden content for the audiences and products it serves.
- Improve site navigation and content structure around user tasks and workflows.
- Reorganize troubleshooting pages so context, prerequisites, and supporting information lead clearly into step-by-step guidance.
- Simplify onboarding documentation by clarifying prerequisites, setup, contribution guidelines, review expectations, and the path from a proposed change to published content.
- Read technical source material, ask questions about how systems and processes operate, and help identify documentation gaps or opportunities for improvement.
- Work with technical writers, engineers, and operations partners to validate accuracy, check clarity and page flow, and incorporate feedback.
Requirements
- Currently pursuing a Bachelor’s degree in English, Rhetoric and Composition, Technical or Professional Writing, Journalism, Communications, Information Science, Computer Science, or a related field.
- Strong editing and writing skills, with the ability to make documentation accurate, clear, specific, complete, and concise.
- Ability to explain technical concepts to people with different levels of technical familiarity.
- Interest in learning how software, hardware, and operational systems work, and willingness to learn from technical source material.
- Strong organizational skills and attention to detail, including the ability to structure complex information, evaluate priorities, and manage multiple documentation tasks.
- Ability to think logically and creatively about how information should be structured for different audiences and tasks.
- Collaborative, self-directed, and comfortable receiving feedback while making progress on defined projects.
Skills
- Version-controlled documentation workflows
- Content management systems
- Creating documentation for software, hardware, operations, or other complex technical domains
- Using AI tools to draft, edit, or review content
- Robotics
- Aviation
- Logistics
- Service operations
- Technical products
Education Level
- Bachelor’s degree in English, Rhetoric and Composition, Technical or Professional Writing, Journalism, Communications, Information Science, Computer Science, or a related field.
Benefits
- Equity compensation
- Discretionary annual or performance bonuses
- Sales incentives
- Medical, dental and vision insurance
- Paid time off
About the Company
- Zipline is the world’s largest and most experienced drone delivery service.
- We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.
- Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
- Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible.
- The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
- Our system strengthens supply chains, reduces congestion, and gives people time back.
- With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
- We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.
- Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
Equal Opportunity
- Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
- We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.
- As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.