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About the Role

Join an elite group of Customer Success professionals at Keeper Security, a fast-growing cybersecurity company. This role involves growing revenue within an established client base by leveraging industry-leading solutions and identifying new business and expansion opportunities.

Responsibilities

Carry a revenue quota to meet or exceed sales targets within assigned accounts.
Provide strong interactions with customers at the Senior Management level and support relationship building with C-level contacts.
Work with clients to negotiate contract renewals, cross-sells, and upsells.
Communicate in Japanese and English, both verbally and in writing.
Work with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews.
Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals.
Advise customers on best practices for securing and protecting their business against password-related breaches.
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
Consistently demonstrate knowledge of Customer Success best practices, stay up-to-date on industry trends, and operate as a Customer Success and Cyber Security advisor.
Understand and navigate account procurement practices to negotiate licensing contracts.
Resolve customer issues, alone and through collaboration with other Keeper Security teams, approaching all situations with curiosity and creativity.
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication.
Conduct quarterly business reviews to ensure clients are up-to-speed on their areas of vulnerability and new product features.
Become a Keeper Security product expert for customers and occasionally assist on Sales or Marketing calls/webinars.
Drive customer advocacy in the form of references, referrals, and case studies.
Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk.
Reliably renew and expand customer contracts, meet and exceed personal and team quotas.
Participate in the evolution of Keeper Security’s own Customer Success programs and processes.
Contribute towards the development of a strong team environment by upholding high work standards.
Go the extra mile to ensure customers are supported and successful.

Requirements

1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles.
Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills.
Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support.
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
Aptitude for learning software; strong with business applications.
Ability to manage multiple priorities while maintaining strict attention to details.
Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
Working knowledge of Salesforce.com.
Experience working in IAM industry is a plus.
Undergraduate degree preferred (BA/BS).

Skills

Customer Success
Account Management
SaaS Sales
Software Integrations
SSO
Directory Services
Implementation
Onboarding
Support
Problem Solving
Salesforce.com
Cyber Security
Password Management

Location

Tokyo, Japan

Work Type

Onsite
Full-time

Experience Level

1+ years

Education Level

Undergraduate degree preferred

About the Company

Keeper Security is a leading cybersecurity software company protecting thousands of organizations and millions of people globally.
Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet stringent public sector IT requirements.
Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform protecting users, devices, and critical infrastructure from cyber attacks.
Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control.
With industry-leading certifications, Keeper provides the security assurance public sector organizations require.

Equal Opportunity

Keeper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.